The Future of Customer Experience in Hong Kong
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.
We will be discussing:
- What are companies in Hong Kong doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Ta Pantry Private Dining
No. 1A Star Street, Wanchai, Hong Kong
President of Retail at Li & Fung
Founder, CEO at Hong Kong Esports
CFO & Executive Director at Sa Sa International
CTO at Decathlon
VP of Commercial Strategy at Hong Kong Disneyland
Group Director of Digital Marketing at Regal Hotels International
Director of Loyalty Programme Development & Operations at Shangri-La Hotels & Resorts
Head of Content and Partnership, Marketing Development at Hong Kong Tourism Board
Partner at PwC
General Manager of IKEA Hong Kong and Macau at Dairy Farm Group