The CX Dinner

An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in Hong Kong

Hosted by Zendesk, The CX Dinner is set up to offer a relaxed and intimate forum for C-level executives and CX leaders of prominent firms in Hong Kong to discuss, debate and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rules.

C-level executives and CX leaders of prominent firms in Hong Kong.

Attendance is by invitation only and is complimentary for those invited.

The Future of Customer Experience in Hong Kong

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.

We will be discussing:

  • What are companies in Hong Kong doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Ta Pantry Private Dining

No. 1A Star Street, Wanchai, Hong Kong, (entrance on Electric Street, walk through Maison ES entrance), Wan Chai, Hong Kong

  • President of Li & Fung, Retail
  • Founder, CEO of Hong Kong Esports
  • CFO & Executive Director of Sa Sa International
  • CTO of Decathlon
  • VP, Commercial Strategy of Hong Kong Disneyland
  • Group Director of Digital Marketing of Regal Hotels International
  • Director, Loyalty Programme Development & Operations of Shangri-La Hotels & Resorts
  • Head of Content and Partnership, Marketing Development of Hong Kong Tourism Board
  • Partner of PwC
  • General Manager, IKEA Hong Kong and Macau of Dairy Farm Group

Thursday, 21st of February 2019

Ta Pantry Private Dining

Apply to The CX Dinner. Please note that attendance is by invitation only and is complimentary for those invited.

Hosted by:

Jess CirciThe CX Dinner