The CX Dinner

An exclusive dinner discussion for executives responsible for CX in Hong Kong.

Hosted by Zendesk, The CX Dinner is set up to offer a relaxed and intimate forum for the C-suite and executives responsible for CX from prominent firms in Hong Kong to discuss, debate and share experiences over a fine dining experience.

Attendance is by invitation only and is, of course, complimentary for those invited.

This particular dinner is part of a wider series of dinners The Ortus CX Global Network has hosted internationally. The aim of the network is to bring together senior CX peers who share common challenges and issues and create an environment where construction dialogue can flourish. Other cities we have hosted similar discussion include: Jakarta, Singapore, Manila, Brisbane, and Sydney.

Discussions are led by our independent moderator and are inclusive of all participants. You can find pictures and videos of past events on our Instagram page:

Executives who are responsible for customer experience within their respective organisations. Job titles include, but is not limited to:

SVPs/Chiefs/Heads of

Customer Experience/UX/Contact Centers/Digital/Operations

Attendance is by invitation only and is complimentary for those invited.

Closing the Customer Experience Gap: CX Trends


Leading companies in consumer-facing industries (like Airbnb and Uber) have used technology to build their brands on customer service, raising the stakes for everyone. Today, customers are comparing all companies to the very best making them more demanding than ever.

They want fast and efficient resolutions and, without having to repeat themselves. They expect you to reach out and give them the information they haven’t realised they want yet, without having to get in touch with you but without feeling spammed.

They want you to talk to them without having to talk to you. Still, they aren’t fully sold on the benefits of AI and more than 80% of the 25000 customers we interviewed by Zendesk who had interacted with a support bot said they interacted with a human afterwards.

  • Are companies in Hong Kong proactively reaching out to their customers
  • Which contact methods are most efficient at solving customer problems?
  • Are AI tools or features being used to improve customer experience?
  • Which are the most interesting customer experience trends to keep in mind?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert


3/F, Lht Tower Podium, Central, Hong Kong

The Ortus CX Global Leaders Network is dedicated to CX leaders and other relevant senior peers. We create a forum in which CX leaders and relevant executives share knowledge and experiences on common business challenges and issues.

The Network has run similar discussion worldwide in cities such as New York, London, Hong Kong, Dubai and others.

The Ortus CX Global Leaders Network is powered by The Ortus Club.

  • President of Li & Fung, Retail
  • President of City Super
  • Founder & Chief Executive Officer of Hong Kong Esports
  • Chief Executive Officer of Bossini
  • Chief Executive Officer of G2000 and K11 Concepts
  • Chief Executive Officer Asia at Brooks Brothers
  • Chief Executive Officer at HABBITZZ
  • Chief Executive Officer at Indigo Living
  • Chief Executive Officer at Roberto Cavalli
  • Chief Experience Officer & Managing Director at Tofugear
  • Chief Technology Officer of Decathlon
  • Chief Digital Officer of A.S. Watson Group
  • Chief Digital Officer of Principal Financial Group
  • Chief Development Officer at Ztore
  • Head of CX of Pure Group
  • Head of Customer Experience at Cathay Pacific Airways
  • Head of Customer Experience at HABBITZZ
  • Head of Digital Experience of Sun Life Financial
  • Head Of Digital of Swire Properties
  • Head of Digital of HK Broadband
  • Head of Innovation at Storefront
  • other senior executives
  • President of HKT Teleservices
  • President & CEO of AIG
  • CEO & Co-Founder of Floship
  • CEO of
  • EVP & Regional CEO of Walmart
  • Regional CIO, Asia Pacific of Lockton Companies
  • CTO of 8 Securities
  • COO of Lidl
  • COO of Zurich Insurance
  • SVP, eCommerce of Sa Sa International
  • SVP & Head, China Business Innovation & Investments of Shiseido
  • VP, Customer Engagement of TAL Apparel
  • VP, Marketing and Communications of Dorsett Hospitality International
  • AVP, Digital Marketing and Data Analytics of HKT
  • Head, Digitalization & Innovation of AIA
  • Head, Information & Technology Transformation of Shiseido
  • Head, Client & Broker Engagement of AIG
  • Head, Operations of
  • Global Head, Omnichannel of 6IXTY8IGHT
  • other senior executives

Thursday, 18th of July 2019

Spiga Restaurant, Hong Kong

Apply to attend The CX Dinner. Please note that attendance is by invitation only and is complimentary for those invited.

Hosted by: