The Future of Customer Experience in Jakarta
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.
We will be discussing:
- What are companies in Jakarta doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Jl. Teuku Cik Ditiro No.4, RT.3/RW.2, Gondangdia, Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10350, Indonesia
CEO of NusaTrip.com
CEO of Tunaiku
Chief Innovation Officer of Kresna Graha Investama
Chief of Customer Engagement of Smartfren Telecom
COO of MNC Land
COO of Ralali
Country Head of CX of AXA
GM, CRM and Data Analytics of Erajaya Swasembada
CTO of Commonwealth Life
CTOO of Uang Teman
Director, Operations of Sun Life Financial Indonesia, Pt
Executive VP of Bank Danamon Indonesia
GM, Corporate & Partnership of Sriwijaya Air
GM, Internet of Things (IoT) Business Operation and Analytics of Telkomsel
Head of Customer Interaction of Link Net
Head of Digital Business, Communities, and CRM of Tempo Media
Head of ICT of Sampoerna Agro
Head of Marketing of Kimia Farma Diagnostika
Head of Web and Mobile Department of Sinarmas MSIG Life
Loyalty Head of Astra International
Project Director, CX Transformation of Telekomunikasi Indonesia
Senior AVP, Digital Partnership & Acquisition of Bank Danamon
SVP, Corporate Affairs of Uang Teman