The Future of Customer Experience in Jakarta
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.
We will be discussing:
- What are companies in Jakarta doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Jl. Teuku Cik Ditiro No.4, RT.3/RW.2, Gondangdia, Menteng, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10350, Indonesia
CEO at NusaTrip.com
CEO at Tunaiku
Chief Innovation Officer at Kresna Graha Investama
Chief of Customer Engagement at Smartfren Telecom
COO at MNC Land
COO at Ralali
Country Head of Customer Experience at AXA
General Manager of CRM and Data Analytics at Erajaya Swasembada
CTO at Commonwealth Life
CTO at Uang Teman
Director of Operations at Sun Life Financial Indonesia, Pt
EVP at Bank Danamon Indonesia
General Manager of Corporate & Partnership at Sriwijaya Air
General Manager of Internet of Things (IoT), Business Operation and Analytics at Telkomsel
Head of Customer Interaction at Link Net
Head of Digital Business, Communities, and CRM at Tempo Media
Head of ICT at Sampoerna Agro
Head of Marketing at Kimia Farma Diagnostika
Head of Web and Mobile Department at Sinarmas MSIG Life
Loyalty Head at Astra International
Project Director of CX Transformation at Telekomunikasi Indonesia
Senior AVP of Digital Partnership & Acquisition at Bank Danamon
SVP of Corporate Affairs at Uang Teman