The CX Dinner

An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in Kuala Lumpur.

The Future of Customer Experience in Kuala Lumpur

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.

We will be discussing:

  • What are companies in Kuala Lumpur doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Graze Restaurant

Level 5, Hilton Kuala Lumpur, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Thursday, 7th of March 2019

Graze Restaurant

Attended by:

Chief Digital Officer at Telekom

COO at Mynews

CSO at Soft Space

CTO at Carsome

Country Director at Ada Asia

Chief Marketing & Partnerships Officer at Telekom

Group CEO at iMoney

Group Chief Strategy Officer at Sime Darby

Head of Customer Success at Mindvalley

Head of Digital at Digi Telecommunications

Head of Business IT at TGV Cinemas

Director of User Experience at iPrice Group

Regional Senior General Manager- Hospitality Division at Sunway International Hotels & Resorts

Vice President, Head of Axiata Analytics at Axiata

VP and Group Head IT Strategy & Architecture at Axiata

Head of Technology at Media Prima

Director, Pay TV at MEASAT Broadcast Network Systems (ASTRO

Hosted by:

Jess CirciThe CX Dinner