The Future of Customer Experience in Kuala Lumpur
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.
We will be discussing:
- What are companies in Kuala Lumpur doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Level 5, Hilton Kuala Lumpur, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Chief Digital Officer at Telekom
COO at Mynews
Chief Security Officer at Soft Space
CTO at Carsome
Country Director at Ada Asia
Chief Marketing & Partnerships Officer at Telekom
Group CEO at iMoney
Group Chief Strategy Officer at Sime Darby
Head of Customer Success at Mindvalley
Head of Digital at Digi Telecommunications
Head of Business IT at TGV Cinemas
Director of User Experience at iPrice Group
Regional Senior General Manager – Hospitality Division at Sunway International Hotels & Resorts
VP, Head of Axiata Analytics at Axiata
VP and Group Head of IT Strategy & Architecture at Axiata
Head of Technology at Media Prima
Director of Pay TV at MEASAT Broadcast Network Systems (ASTRO)