The CX Dinner

An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in the Philippines.

Hosted by Zendesk, The CX Dinner is set up to offer a relaxed and intimate forum for C-level executives and CX leaders of prominent firms in the Philippines, to discuss, debate, and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rules.

C-level executives and CX leaders of prominent firms in the Philippines.

Attendance is by invitation only and is complimentary for those invited.

The Future of Customer Experience in the Philippines

Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.

We will be discussing:

  • What are companies in the Philippines doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:00 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Gallery by Chele
5/F Clipp Center, 11th Ave cr 39th St, Fort Bonifacio, Taguig, 11th Ave, Taguig, Metro Manila, Philippines, 11th Ave, Taguig

  • CEO and Co-Founder of Edukasyon.PH
  • CEO of FlySpaces
  • CEO and Co-Founder of Sprout Solutions
  • CEO of Skyjet Airlines (Magnum Air)
  • CEO and Founder of Acudeen Technologies
  • Chief Information Officer of Insular Life Assurance Co.,Ltd.
  • Chief Digital Officer of JG Summit/Summit Media
  • President and Head of CX of Jollibee Foods Corporation
  • AVP (Digital Marketing) of SM Investments Corporation
  • AVP and Head of Customer Care of Bank of the Philippine Islands (BPI)
  • VP of Digital Channels of Rizal Commercial Banking Corporation (RCBC)
  • Head of Customer Experience of Philam Life Insurance
  • Head of Digital Customer Lifecycle Management of ABS-CBN

Thursday, 11th of April 2019

Gallery by Chele

Apply to attend The CX Dinner. Please note that attendance is by invitation only and is complimentary for those invited.

Hosted by: