The Future of Customer Experience in the Philippines
Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.
We will be discussing:
- What are companies in the Philippines doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:00 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Gallery by Chele
5/F Clipp Center, 11th Ave cr 39th St, Fort Bonifacio, Taguig, 11th Ave, Taguig, Metro Manila, Philippines, 11th Ave, Taguig
Chief Executive Officer & Co-Founder of Sprout Solutions
Chief Executive Officer of A Space
Chief Executive Officer of Skyjet Airlines
Chief Executive Officer & Founder of Zennya
Chief Executive Officer & Co-Founder of Acudeen
Chief Data Officer of Summit Media
Chief Operating Officer of Edukasyon.PH
Chief Information Officer of Insular Life Assurance
President & Head, Customer Experience of Jollibee Foods Corporation
Co-Founder of A Space
Senior Vice President, Technology of mClinica
Assistant Vice President & Head, Customer Care of BPI
Vice President, Digital Channels of RCBC
Head, Digital Customer Lifecycle Management of ABS-CBN Corporation
Head, Customer Experience of Philam Life
Head, Automation, Innovation, and Design Experience of AXA
Head, Public Affairs of Edukasyon.PH
Marketing Director of Robinsons Land
General Manager of Travelbook.PH