The CX Dinner

An exclusive dinner discussion for C-level Executives and CX Leaders of prominent firms in the Philippines

The Future of Customer Experience in the Philippines

Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.

We will be discussing:

  • What are companies in the Philippines doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:00 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Gallery by Chele
5/F Clipp Center, 11th Ave cr 39th St, Fort Bonifacio, Taguig, 11th Ave, Taguig, Metro Manila, Philippines, 11th Ave, Taguig

Thursday, 11th of April 2019

Gallery by Chele, Taguig

Attended by:

Chief Executive Officer & Co-Founder of Sprout Solutions
Chief Executive Officer of A Space
Chief Executive Officer of Skyjet Airlines
Chief Executive Officer & Founder of Zennya
Chief Executive Officer & Co-Founder of Acudeen
Chief Data Officer of Summit Media
Chief Operating Officer of Edukasyon.PH
Chief Information Officer of Insular Life Assurance
President & Head, Customer Experience of Jollibee Foods Corporation
Co-Founder of A Space
Senior Vice President, Technology of mClinica
Assistant Vice President & Head, Customer Care of BPI
Vice President, Digital Channels of RCBC
Head, Digital Customer Lifecycle Management of ABS-CBN Corporation
Head, Customer Experience of Philam Life
Head, Automation, Innovation, and Design Experience of AXA
Head, Public Affairs of Edukasyon.PH
Marketing Director of Robinsons Land
General Manager of Travelbook.PH

Hosted by:

Mara Dela PazCX MNL – 1