The CX Dinner

An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in the Philippines.

The Future of Customer Experience in the Philippines

Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.

We will be discussing:

  • What are companies in the Philippines doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:00 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Gallery by Chele
5/F Clipp Center, 11th Ave cr 39th St, Fort Bonifacio, Taguig, 11th Ave, Taguig, Metro Manila, Philippines, 11th Ave, Taguig

Thursday, 11th of April 2019

Gallery by Chele

Attended by:

CEO & Co-Founder of Sprout Solutions

CEO of A Space

CEO of Skyjet Airlines

CEO & Founder of Zennya

CDO & Co-Founder of Acudeen

CDO of Summit Media

COO of Edukasyon.PH

CIO of Insular Life Assurance

President & Head of CX of Jollibee Foods Corporation

Co-Founder of A Space

SVP, Technology of mClinica

AVP & Head of Customer Care of BPI

VP of Digital Channels of RCBC

Head of Digital Customer Lifecycle Management of ABS-CBN Corporation

Head of CX of Philam Life

Head of Automation, Innovation, and Design Experience of AXA

Head of Public Affairs of Edukasyon.PH

Marketing Director of Robinsons Land

General Manager of Travelbook.PH

Hosted by:

Mara Dela PazCX MNL – 1