The Future of Customer Experience in the Philippines
Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.
We will be discussing:
- What are companies in the Philippines doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:00 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Gallery by Chele
5/F Clipp Center, 11th Ave cr 39th St, Fort Bonifacio, Taguig, 11th Ave, Taguig, Metro Manila, Philippines, 11th Ave, Taguig
CEO & Co-Founder of Sprout Solutions
CEO of A Space
CEO of Skyjet Airlines
CEO & Founder of Zennya
CDO & Co-Founder of Acudeen
CDO of Summit Media
COO of Edukasyon.PH
CIO of Insular Life Assurance
President & Head of CX of Jollibee Foods Corporation
Co-Founder of A Space
SVP, Technology of mClinica
AVP & Head of Customer Care of BPI
VP of Digital Channels of RCBC
Head of Digital Customer Lifecycle Management of ABS-CBN Corporation
Head of CX of Philam Life
Head of Automation, Innovation, and Design Experience of AXA
Head of Public Affairs of Edukasyon.PH
Marketing Director of Robinsons Land
General Manager of Travelbook.PH