The Future of Customer Experience in the Philippines
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.
- What are companies in the Philippines doing to bring omnichannel experiences to life?
- What is the role of machine learning data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Manila House Private House
Net Park Building 26th St., corner BGC, 5th Ave, Taguig, Metro Manila
Founder & CEO at Rappler
Founder & CEO at MedGrocer
Founder & CEO at Salarium
Founder & CEO at miCab
Country Director at Transportify Philippines
CEO & CTO at iPara Technologies and Solutions
Co-Founder & CTO at Booky
CXO at Unionbank of the Philippines
CIO at Maynilad Water Services
Chief Strategy and Governance Officer at Metro Retail Stores Group
COO at 2GO
COO at Go.Lag
COO at SCI Ventures
CMO at Troo (East West Ageas Life Insurance)
CMO at Pru Life UK
CCO at First Circle
Head of Segment Strategy and Customer Management at BPI-Philam
Head of IT at ePLDT
FVP of IT Development at BDO Unibank
Head of Business Planning and Customer Relations at Travel Book Philippines