The CX Dinner

An exclusive dinner discussion for CX leaders of prominent firms in Mumbai.

Hosted by Zendesk, The CX Dinner Discussion is set up to offer a relaxed and intimate forum for C-level executives and CX leaders of prominent firms in Mumbai to discuss, debate and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by the Chatham House Rule.

CX leaders and C-level executives of prominent firms in Mumbai.

Attendance is by invitation only and is complimentary for those invited.

Closing the Customer Experience Gap: CX Trends

Leading companies in consumer-facing industries (like Airbnb and Uber) have used technology to build their brands on customer service, raising the stakes for everyone. Today, customers are comparing all companies to the very best making them more demanding than ever.

They want fast and efficient resolutions and, without having to repeat themselves. They expect you to reach out and give them the information they haven’t realised they want yet, without having to get in touch with you but without feeling spammed.

They want you to talk to them without having to talk to you. Still, they aren’t fully sold on the benefits of AI and more than 80% of the 25000 customers we interviewed by Zendesk who had interacted with a support bot said they interacted with a human afterwards.

  • Are companies in India proactively reaching out to their customers?
  • Which contact methods are most efficient at solving customer problems?
  • Are AI tools or features being used to improve customer experience?
  • Which are the most interesting customer experience trends to keep in mind?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Trident Hotel Banda Kurla

C 56, G Block, Bandra Kurla Complex, Mumbai, Maharashtra 400098, India

Tuesday, 15th of October 2019

Trident Hotel Banda Kurla

Apply to attend The CX Dinner. 

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