Automating Customer Interactions: Hype or Hope?
Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.
We will be discussing:
- Are automated customer interactions improving customer experience?
- What are the best examples of companies that are doing customer support really well?
- What are the best ways to measure customer satisfaction today?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Eleven Madison Park
11 Madison Ave, New York, NY 10010, USA
Director Customer Experience & Airports Structural Programs at JetBlue Airways
Head of Marketing at Bank Leumi
Global Director of Digital Experience at AmTrust Financial Services
Global Customer Analytics Lead at Pfizer
Head of Online & Omnichannel NA at Diesel
Marketing Strategy Director at Verizon Wireless
Customer Insights Lead at Verizon Wireless
Head of Product & Business Development at Ultra Mobile
VP of Retail Head of Industry at Pandora
Executive Director of Customer Care at New York Times
Senior Director of Customer Insights at Ralph Lauren
Director of Global Customer Experience at Pfizer
Senior Director of Digital Marketing at Virtusa
Marketing Director at Henkel
Director of Experience Design and Voice of Customer at The Hartford
Head of Digital Marketing at Virtusa