The Future of Customer Experience in Australia
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.
Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.
- What are companies in Australia doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
The Heritage Wine Bar
131 St Georges Terrace, Perth WA 6000, Australia
CIO at P&N Bank
CTO at Horizon Power
Chief Data Officer at St John of God Health Care
Chief Security Officer at Lionel Samson Sadleirs Group
Head of Digital & Creatives at The University of Western Australia
Head of Digital CX at HBF Health
Head of Digital Transformation at Catholic Education Western Australia
Head of Marketing & Digital at APM
Head of Member Engagement at HBF Health
Regional General Manager at Westpac
Senior Manager of Digital UX at RAC WA
General Manager of Digital Transformation at Water Corporation
General Manager of Marketing & Brand at The Bethanie Group
General Manager of Technology at WesTrac Cat
General Manager of Residential Services at The Bethanie Group
Digital Marketing Manager at Tourism Western Australia
Relationship Manager SME at Commonwealth Bank
Strategy & Programs Manager at AFG Australian Finance Group
Manager at City of Cockburn
Manager of Customer & Member Services at City of Cockburn
Manager of Digital Strategy & Transformation at Accenture
Customer Outcome Owner at Bankwest