The Evolution of Customer Conversations
The growth of AI chatbots, voice-activated assistants and messaging apps are just three of the trends driving the future of good customer experience and changing the way the customer interacts. These changes are happening fast and show no signs of slowing down.
We are bringing together CX leaders and senior peers responsible for improving CX to discuss this evolution and talk about their own transformational journeys over dinner.
As well as discussing the changing trends and how technology is impacting CX, we will be discussing:
- Common pitfalls and hurdles experienced as guests look to drive change
- Examples of companies that have adapted well
- AI, the holy grail of CX or just hype
- Other issues related to the evolution of CX