The Future of CX: Memorable Conversations
In an increasingly digital world, where do customers fit? Customers interacting with your company right now are forming perceptions that will determine if they engage with you again. Companies always want to provide top-notch customer experiences regardless of the medium, and one of the keys to a great CX is a memorable conversation between customer and agent, whether human or bot.
Key points discussed:
- How customer-centric is your organization?
- What are the key aspects that make for a memorable conversation?
- How to improve customer perceptions of your company?
- What CX future should companies prepare for?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
The Wine Room at Alexander Steakhouse
448 Brannan St, San Francisco
AVP, CX Strategy at Wells Fargo
Managing Director of Digital Catalysts, Operations Strategy and Transformation at Charles Schwab
Director, Customer Operations & Product Strategy at Google
Director, Online Customer Experience at Palo Alto Networks
Director, Customer Insights at Intuit
Director, Digital Experience at Vlocity
Head of CEO & CFO Executive Communications at Wells Fargo
Head of Customer Success, Livefyre at Adobe
Senior Product Manager at Levi Strauss
Senior Manager, Product Marketing Enterprise Migrations at Amazon
Senior Technical Program Manager at eBay
Experience Design Manager, Machine Intelligence at Adobe
Senior UX at Macys
Operations Lead for Enterprise NPS at Wells Fargo
Lead, Customer Insights & Analytics at Apple
Lead UX at Macys
Digital Innovation, Product Management at Levi Strauss & Co.