The Future of Customer Experience in Singapore
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.
We will be discussing:
- What are companies in Singapore doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
#40-01, 138 Market St, CapitaGreen, Singapore 048946
CIO of Asia at JCDecaux
CEO & Executive Director at Sunseap Group
Chief Commercial and Digital Officer at MediaCorp
Chief Product Officer at CXA Group
Commercial Excellence Head of APAC at Johnson & Johnson Vision Care
COO of Asia Pacific at Johnson Controls
Director of Business Development, Global Operations & Head of Advanced Incubation Centre at Flex
Director of GIO & IT Security (CISO) at APL Logistics
Head & General Manager of IT & Business Processes at Cycle & Carriage
Head of CX at AXA
Head of Customer Service at iSwitch Energy
Head of Marketing at iSwitch Energy
Head of UX & Design at PropertyGuru
Managing Director at Ohm Energy
Regional President at WPP
VP of Digital Solutions at Prudential
VP of SME and Consumer Sales at Senoko Energy