The CX Dinner

An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in Singapore.

The Future of Customer Experience in Singapore

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.

We will be discussing:

  • What are companies in Singapore doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Artemis Grill

#40-01, 138 Market St, CapitaGreen, Singapore 048946

Thursday, 28th of February 2019

Artemis Grill

Attended by:

Asia CIO of JCDecaux
CEO & Executive Director of Sunseap Group
Chief Commercial and Digital Officer of MediaCorp
Chief Product Officer of CXA Group
Commercial Excellence Head, APAC of Johnson & Johnson Vision Care
COO, Asia Pacific of Johnson Controls
Director, Business Development, Global Operations & Head, Advanced Incubation Centre of Flex
Director, GIO & IT Security (CISO) of APL Logistics
Head & GM, IT & Business Processes of Cycle & Carriage
Head of CX of AXA
Head of Customer Service of iSwitch Energy
Head of Marketing of iSwitch Energy
Head of UX & Design of PropertyGuru
Managing Director of Ohm Energy
Regional President of WPP
VP, Digital Solutions of Prudential
VP, SME and Consumer Sales of Senoko Energy

Hosted by:

Jess CirciThe CX Dinner