The Future of Customer Experience in Singapore
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.
We will be discussing:
- What are companies in Singapore doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
#40-01, 138 Market St, CapitaGreen, Singapore 048946
Asia Chief Information Officer of JCDecaux
Chief Executive Officer & Executive Director of Sunseap Group
Chief Commercial and Digital Officer of MediaCorp
Chief Product Officer of CXA Group
Commercial Excellence Head, APAC of Johnson & Johnson Vision Care
Chief Operating Officer, Asia Pacific of Johnson Controls
Director, Business Development, Global Operations & Head, Advanced Incubation Centre of Flex
Director, GIO & IT Security (CISO) of APL Logistics
Head & General Manager, IT & Business Processes of Cycle & Carriage
Head, CX of AXA
Head, Customer Service of iSwitch Energy
Head, Marketing of iSwitch Energy
Head, UX & Design of PropertyGuru
Managing Director of Ohm Energy
Regional President of WPP
Vice President, Digital Solutions of Prudential
Vice President, SME and Consumer Sales of Senoko Energy