The CX Dinner

An exclusive dinner discussion for CX leaders of prominent firms in Australia

Hosted by Zendesk, The CX Dinner Discussion is set up to offer a relaxed and intimate forum for C-level executives and marketing leaders of prominent firms in Australia to discuss, debate and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by the Chatham House Rule.

CX Leaders and other decision makers in tech and operations of prominent firms in Australia.

Attendance is by invitation only and is complimentary for those invited.

The CX Effect

While technology is transforming the customer experience, many organisations continue to struggle to drive value from their investments. This, in part, is due to poor internal alignment around customer experience outcomes. To delight customers and grow revenue, businesses need to embrace improved customer experience to influence buying decisions.

Customer engagement and loyalty creates additional revenue opportunities, enhances market differentiation and ensures sustainable growth. It gives more knowledge about customers and helps form stronger relationships that ultimately lead to lower risks. Companies must utilise customer data analytics to successfully grow revenue and increase shareholder value.

We will be discussing:

  • What are your current retention, enrichment, and advocacy rates for your key customers?
  • How is CX driving revenue in your firm?
  • Do companies that utilize analytics outperform those who don’t?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Bopp & Tone
60 Carrington St, Sydney

Wednesday, 16th of October 2019

Bopp & Tone

Apply to attend The CX Dinner Discussion.

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