The CX Dinner

An exclusive dinner discussion for executives responsible for CX in Sydney

Hosted by Zendesk, The CX Dinner is set up to offer a relaxed and intimate forum for the C-suite and executives responsible for CX from prominent firms in Sydney to discuss, debate and share experiences over a fine dining experience.

Attendance is by invitation only and is, of course, complimentary for those invited.

This particular dinner is part of a wider series of dinners The Ortus CX Global Network has hosted internationally. The aim of the network is to bring together senior CX peers who share common challenges and issues and create an environment where construction dialogue can flourish. Other cities we have hosted similar discussion include: BrisbaneHong Kong, New York and Manila.

Discussions are led by our independent moderator and are inclusive of all participants. You can find pictures and videos of past events on our Instagram page: @ortus.club.

Executives who are responsible for customer experience within their respective organisations. Job titles include, but is not limited to:

SVPs/Chiefs/Heads of

Customer Experience/UX/Contact Centers/Digital/Operations

Attendance is by invitation only and is complimentary for those invited.

The Future of Customer Experience in Australia

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.

Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.

We will be discussing:

  • What are companies in Australia doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

12-Micron

Tower 1, Level 2/100 Barangaroo Avenue, Barangaroo NSW 2000, Australia

The Ortus CX Global Leaders Network is dedicated to CX leaders and other relevant senior peers. We create a forum in which CX leaders and relevant executives share knowledge and experiences on common business challenges and issues.

The Network has run similar discussion worldwide in cities such as New York, London, Hong Kong, Dubai and others.

The Ortus CX Global Leaders Network is powered by The Ortus Club.

Thursday, 2nd of May 2019

12-Micron, Sydney

Apply to attend The CX Dinner. Please note that attendance is by invitation only and is complimentary for those invited.

Hosted by: