The CX Leaders Dinner

An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in India

Elevating CX: Request to Resolution

In today’s competitive environment, providing excellent customer service is a key
differentiator. And today’s customer expectations go far beyond what traditional
customer relationship management (CRM) systems deliver.

The volume of service requests across multiple, disjointed engagement channels is growing. At the same time, agents are hindered by disconnected systems and manual processes, with no way to address the root cause of the issues they see day after day. Despite this, there is pressure to reduce operational costs.

To provide an effortless, high-quality experience, a new approach is needed, one that moves beyond simply managing customer contacts and individual interactions. The modern customer service organization must connect to every corner of the enterprise, working across the entire company to diagnose, fix, and even prevent issues.

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from ServiceNow
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Friday, 9th of August 2019

The Taj West End, Bangalore

Attended by:

President, India R&D of Hewlett Packard Enterprise
President & Chief Operating Officer of Jana Small Finance Bank
Chief Technology Officer of Hewlett Packard Enterprise
Chief Customer Service Officer of Spicejet
SVP & Head Digital Core, Strategy & Transformation of SunTec Business Solutions
SVP of Persistent Systems
VP, CX Discovery of Position²
Senior Director, Global Delivery Operations of Position²
Head, Digital & CX of TVS Motor Company
Head, Customer Experience & Innovation of ABB Global Industries & Services
Head, Customer Service of Jana Small Finance Bank
Head, Customer Relationship Management of Titan Company
Director, User Experience of Virtusa
Director, Digital Business Platforms of Happiest Minds Technologies
Director, IT of Alstom
Associate Director, Customer Experience of Ola (ANI Technologies)
GM, IT Services of ITC Infotech
GM, Digital Customer Experience of Schneider Electric
Program Manager, Customer Experience of Ola (ANI Technologies)
Innovation Catalyst, Customer Experience of ABB Global Industries & Services
Lead Consultant of ITC Infotech

Hosted by:

JamieThe CX Leaders Dinner