The CX Leaders Dinner

An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in India

Hosted by ServiceNow, The CX Leaders Dinner is set up to offer a relaxed and intimate forum for C-level executives and CX leaders of prominent firms in India to discuss, debate and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rules

C-level executives and CX leaders of prominent firms in Mumbai.

Attendance is by invitation only and is complimentary for those invited.

Elevating CX: Request to Resolution

In today’s competitive environment, providing excellent customer service is a key
differentiator. And today’s customer expectations go far beyond what traditional
customer relationship management (CRM) systems deliver.

The volume of service requests across multiple, disjointed engagement channels is growing. At the same time, agents are hindered by disconnected systems and manual processes, with no way to address the root cause of the issues they see day after day. Despite this, there is pressure to reduce operational costs.

To provide an effortless, high-quality experience, a new approach is needed, one that moves beyond simply managing customer contacts and individual interactions. The modern customer service organization must connect to every corner of the enterprise, working across the entire company to diagnose, fix, and even prevent issues.

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from ServiceNow
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

The Sahil Hotel

292, Bellasis Rd, RBI Staff Colony, Mumbai Central, Mumbai, Maharashtra 400008, India

Thursday, 8th of August 2019

The Sahil Hotel, Mumbai

Apply to attend The CX Leaders Dinner. Please note that attendance is by invitation only and is complimentary for those invited.

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