The CX Leaders Dinner

An exclusive dinner discussion for CX leaders of prominent firms in the e-commerce and retail sector

Hosted by Ada, The CX Leaders Dinner is set up to offer a relaxed and intimate forum for senior executives responsible for improving the customer experience within the prominent companies in the e-commerce and retail sector. Over dinner, we will be discussing and debating the future of customer experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussions abide by the Chatham House Rule.

CX Leaders, C-level executives and decision makers of prominent firms in the e-commerce and retail sector.

Attendance is by invitation only and is complimentary for those invited.

Transforming customer experience with an automation-first strategy

Customer expectations are changing as digital channels serve as viable gateways for on-demand support. And yet, customer support failures continue to plague most retail & eCommerce companies. Mundane tasks such as tracking order status, changing delivery details, and making exchanges can be automated without flooding your call center – but only with the right AI-powered platform. CX leaders are seeking solutions that exceed customer expectations, while offering features that allow the company to scale and expand. How ready is your business for an automated-first support strategy?

Join us for a night of or drinks, dinner, and topical discussion as we discuss:

  • How is AI helping agents provide better customer service?
  • What types of customer service interactions represent the best opportunities for automated interactions?
  • What are some strategies for achieving optimal human capital with digital transformation?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Ada
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Casa Apicii

62 W 9th St, New York, NY 10011, United States

  • Chief Digital Officer (CDO) of UNTUCKit
  • Vice President, Retail Customer Experience of L’Oreal
  • Vice President, Global Brand Technology of MAC Cosmetics
  • AVP, Advanced Analytics & Data Science of L’Oreal
  • Head of Customer Relationship of Adore Me
  • Head of Growth of Goldbelly
  • Sr. Director, Global Customer Service of Tarte Cosmetics
  • Sr. Director of Technology, eCommerce of David Yurman
  • Senior Director, Customer Success of Olo
  • Director of Customer Happiness of Bombas
  • Director, Retail Technology of Arcade Beauty
  • Director, Digital Solutions & SEO of L’Oreal
  • Director of Engineering of Birchbox
  • Director, Customer Experience of 1-800-Flowers
  • Executive Director, Global IT Service Delivery of The Estée Lauder Companies Inc.

Wednesday, 11th of March 2020

Casa Apicii, New York

Apply to attend The CX Leaders Dinner.
Alternatively, you can register by emailing Chase Mayer

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