Transforming customer experience with an automation-first strategy
Customer expectations are changing as digital channels serve as viable gateways for on-demand support. And yet, customer support failures continue to plague most retail & eCommerce companies. Mundane tasks such as tracking order status, changing delivery details, and making exchanges can be automated without flooding your call center – but only with the right AI-powered platform. CX leaders are seeking solutions that exceed customer expectations, while offering features that allow the company to scale and expand. How ready is your business for an automated-first support strategy?
Join us for a night of or drinks, dinner, and topical discussion as we discuss:
- How is AI helping agents provide better customer service?
- What types of customer service interactions represent the best opportunities for automated interactions?
- What are some strategies for achieving optimal human capital with digital transformation?