The CX Leaders Dinner

An exclusive dinner discussion for CX leaders of prominent firms in Miami

Hosted by Ada and Zendesk, The CX Leaders Dinner is set up to offer a relaxed and intimate forum for senior executives responsible for improving the customer experience within their organisation. Over dinner, we will be discussing and debating the future of customer experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussions abide by the Chatham House Rule.

CX Leaders, C-level executives and decision makers of prominent firms.

Attendance is by invitation only and is complimentary for those invited.

Transforming customer experience with an automation-first strategy

Customer expectations are changing as digital channels serve as viable gateways for on-demand support. And yet, customer support failures continue to plague most companies. Mundane tasks such as updating credentials, checking account details, and scheduling a call can be automated without flooding your call center – but only with the right AI-powered platform. CX leaders are seeking solutions that exceed customer expectations, while offering features that allow the company to scale and expand. How ready is your business for an automated-first support strategy?

Join us for a night of or drinks, dinner, and topical discussion as we discuss:

  • How is AI helping agents provide better customer service?
  • What types of customer service interactions represent the best opportunities for automated interactions?
  • What are some strategies for achieving optimal human capital with digital transformation?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Ada and Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Forte dei Marmi
150 Ocean Dr, Miami Beach, FL 33139, United States

  • VP, Technical Support of WP Engine
  • CMO of BoxyCharm
  • Sr. Director, Support of InVisionApp
  • Sr Director, Customer Operations & Analytics of Mailchimp
  • Sr. Director Customer Support of Inovalon
  • Director,Ecommerce & Digital Maketing of Hard Rock International
  • Director, Customer Experience Operations of WP Engine
  • Director, Client Success of Wealthsimple
  • Customer Experience Director of Busbud
  • Director, Customer Service of Brightwell
  • Director Of Ecommerce of Hard Rock International

Monday, 2nd of March 2020

Forte dei Marmi, Florida

Apply to attend The CX Leaders Dinner.
Alternatively, you can register by emailing Chase Mayer

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