The CX Leaders Dinner

An exclusive dinner discussion for CX leaders of prominent firms in the aviation industry

Hosted by Ada, The CX Leaders Dinner is set up to offer a relaxed and intimate forum for senior executives responsible for improving the customer experience within the Aviation. Over dinner, we will be discussing and debating the future of CX in the Aviation Industry.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussions abide by the Chatham House Rule.

CX Leaders, C-level executives and decision makers of prominent firms in the aviation industry.

Attendance is by invitation only and is complimentary for those invited.

The Future of CX in the Aviation Industry

Customer expectations are changing as digital channels serve as viable gateways for on-demand support. And yet, customer support failures continue to plague most airline companies. Mundane tasks such as updating a seat, confirming a flight status, and cancelling or booking a flight are now being automated as CX leaders are seeking newer solutions that exceed customer expectations, while offering features that allow the company to scale and expand.

We will be discussing:

  • How is AI helping agents provide better customer service in the airline industry?
  • What are challenges in trying to achieve optimal human capital with digital transformation?
  • Which are the most interesting customer experience trends within aviation?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Ada
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Stellar at 1-Altitude
Level 62, 1 Raffles Place, Singapore 048616

  • CEO of Tus Airways
  • Group CIO of INTRO Aviation
  • Group Chairman of Corsair International
  • Founder, Head of Data Labs of China Eastern
  • Vice President South East Asia of Qatar Airways
  • Head of Commercial of Air Asia Wifi
  • Director, Southeast Asia of United Airlines
  • Director, Chief Digital Strategist Japan Airlines
  • General Manager – Loyalty Cebu Air Pacific Air
  • Digital Experience Manager of SriLankan Airlines

Monday, 17th of February 2020

Stellar at 1-Altitude, Singapore

Apply to attend The CX Leaders Dinner.
Alternatively, you can register by emailing Sabrina Manansala (

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