The Future of CX in the Aviation Industry
Customer expectations are changing as digital channels serve as viable gateways for on-demand support. And yet, customer support failures continue to plague most airline companies. Mundane tasks such as updating a seat, confirming a flight status, and cancelling or booking a flight are now being automated as CX leaders are seeking newer solutions that exceed customer expectations, while offering features that allow the company to scale and expand.
We will be discussing:
- How is AI helping agents provide better customer service in the airline industry?
- What are challenges in trying to achieve optimal human capital with digital transformation?
- Which are the most interesting customer experience trends within aviation?