Customer Centricity and Business Continuity during Crisis
The Coronavirus has dramatically changed the way people live, work and play. As such, CX leaders were faced with a whole new set of challenges and issues, some of which needed to be processed, solved and adapted to very quickly in order to ensure business continuity.
- How are companies recalibrating CX efforts in response to this crisis?
- What are some of the hurdles and challenges that CX leaders are facing as a direct result of the global pandemic?
- What long-term impacts will the outbreak have on customer behaviour?