The Evolution of Customer Experience – Ortus Virtual Roundtable

Hosted by The Ortus Club, this virtual roundtable offers an intimate online forum for those responsible for improving customer experience within their organization.

During this virtual roundtable, we will be discussing the evolution of customer experience (CX) and touching upon other topics such as AI and it’s a role in changing the CX landscape.

This discussion will be professionally moderated to ensure a constructive and interactive discussion takes place. The session will last approximately 1 hour.

This virtual roundtable is suitable for those responsible for improving customer experience within their respective organisations.

Job titles include, but not limited to, Cheifs, Heads, Directors and VPs of CX, Customer Experience, Technology, Operations, Customer Care and Digital.

Attendance is by invitation only and is complimentary.

The Evolution of Customer Experience

Customer expectations have been changing and COVID-19 has certainly magnified this shift. Digital channels serve as viable gateways for on-demand support, but as inquiry volumes skyrocket, customer support failures continue to plague most companies without automation. 

Mundane tasks that make up the bulk of customer inquiries can be automated without flooding your call center – but only with the right AI-powered platform. CX leaders are seeking solutions that can scale and expand to meet unprecedented demand, while still exceeding customer expectations. Are businesses ready for an automated-first support strategy?

  • How is AI currently helping agents provide better customer service?
  • What types of customer service interactions represent the best opportunities for automated interactions? Has this changed given the current environment?
  • What are some strategies for achieving optimal human capital with digital transformation?

1:55 pm ET: Guests to check-in online
2:00 pm: Welcome by The Ortus Club
2:05 pm: Introduction of participants
2:10 pm: Short address from Ada
2:15 pm: Discussion instigated by the moderator and continued by the group
3:00 pm: End of session


Ada Support

Ada is the new front line of your customer service, empowering businesses to provide personalized experiences at scale – in a snap! Ada’s no-code, AI chatbot raises CSAT, reduces churn, and drives revenue – while freeing live agents to have greater impact.

  • Director of Customer Experience at Walmart
  • VP of CX Transformation at IAG
  • Director of Digital & Customer Transformation at HP
  • Director of Strategic Innovation at Samsung Electronics America
  • VP of Customer Service at Molekule
  • VP of Customer Care at FTD
  • Head of CX at Living Packets
  • CX head at Rockets
  • Head of Customer Experience at Aditya Birla Capital
  • Head of Customer at Metro Ofisi

Thursday, 19th of November, 2020

2:00 PM – 3:00 PM Eastern Time (ET)

Register below to join this virtual roundtable.

Or you can register by emailing Sam Adcock
(sja@ortusclub.com)

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