The CX Leaders’ Roundtable

An exclusive luncheon for senior CX executives across Sydney

This luncheon and interactive discussion will tackle the challenges of maintaining a BPO/CC business amid the ever-changing work environment caused by the outbreak of COVID-19. What new technologies are being leveraged by industry leaders? What strategies are being developed to push the boundaries of remote customer service and financial sustainability? Join CX industry leaders in Sydney to answer these questions and many more.

Experts include COOs, CIOs, CTOs, CXOs, CCOs, Heads, VPs and other relevant directors in the Customer Experience Strategy, Call Centre Operations, Digital Experience, User Experience, IT and Customer Service field across Sydney.

Attendance is by invitation only and is, of course, complimentary.

Empowering an agile workforce in customer service

Remote working is the bedrock of BPO/CC business, and the pandemic has accelerated its adoption by other industries. Now, companies are racing to leverage cloud-based technology and other digital tools to reach consumers with the same standard of flexibility.

End-user computing is being recognised as one solution to address the growing need for modular software. In addition to integrated contact centres, it enables companies to future-proof their operations, and there are even more measures with greater potential yet to be deployed.

  • How are BPO/CC companies enabling their employees to solve complex problems?
  • How are companies managing growth that is adaptable to their requirements, agile, and built for a future-proof organisation?
  • What does the future of the BPO/CC centre look like post-COVID?

12:00 pm: Arrival of guests and Drinks reception
12:30 pm: Welcome by The Ortus Club and a short address by Google Chrome
12:45 pm: Discussion instigated by the moderator and continued by the group
  1:45 pm: Lunch discussion comes to a close and continuation of networking

Google Chrome Enterprise is the business-focused solution for Chrome devices, Chrome Browser, and Chrome OS. Chrome Enterprise offers cloud-native tools, integrations with third party products, and 24/7 support for IT administrators.

The Gidley, The Norfolk Room
161 King Street, at the corner of King St and Elizabeth St, Sydney CBD


The Ortus Club has adapted its physical events to continue knowledge-sharing in the “new normal”. We will be creating the same valuable conversations in an even more exclusive space, following safety and health protocols along with social distancing arrangements.

  • CEO at The Akiko Group
  • CEO at Satellite Office
  • CEO at Tallant Asia
  • Managing Director at Fimcen
  • Senior Director at Concentrix
  • Manager of Operations at Tactical Business Services

Thursday, 27th of May, 2021

12:00 PM AEST


Hosted by:

MeganThe CX Leaders’ Roundtable