The CX Leaders’ Virtual Roundtable

An exclusive online discussion for CX and IT leaders of prominent companies in Australia

Hosted by Zendesk, The The CX Leaders’ Virtual Roundtable is set up to offer an intimate forum for CX Leaders in Australia. We will be discussing how companies have been dealing with CX Continuity and Digital Transformation Challenges during the Coronavirus Pandemic.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers. All discussions abide by the Chatham House Rule.

CX and IT Leaders of prominent companies in Australia.

Job titles include: COO, CCO, CTO, CDO, CX, and IT Leaders and other senior executives responsible for improving customer experience.

Attendance is by invitation only and is complimentary for those invited.

Customer Centricity and Business Continuity During Crisis

The world is experiencing an unprecedented global crisis, the likes we have not seen for over a century. The Coronavirus has already dramatically disrupted our daily lives and changed the way we live, work and play.

CX leaders are faced with a whole new set of challenges and issues, some of which will need to be processed, solved and adapted very quickly in order to ensure business continuity.

  • What are some of the hurdles and challenges that CX leaders are facing as a direct result of the global pandemic?
  • Which measures are CX leaders implementing to overcome these challenges?
  • What long-term and short-term impacts will the outbreak have on businesses and industries as a whole?

2:50 pm: Guest to check-in online
3:00 pm: Introduction by Ortus Club
3:05 pm: Introduction of the participants
3:15 pm: Welcoming address from Zendesk
3:25 pm: Discussion instigated by the moderator and continued by the group
4:15 pm: Discussion closed by the moderator

Zendesk is a customer service platform designed for companies that want to create more meaningful, personal and productive customer relationships. They help companies provide great support and then mature with self-service and proactive engagement. Zendesk takes design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.

  • Group CIO of Allied Pinnacle
  • Chief Product & Technology Officer of Mable
  • Head of Trade Marketing of hipages
  • Head of Marketing of Mad Paws
  • Head of Growth of Legalvision
  • Director of Customer Experience and Digital Transformation of Air Liquide Healthcare
  • General Manager Technology Services & Support of Tech2

Thursday, 23rd of April 2020

3:00 PM AEDT

Register below to join The CX Leaders’ Virtual Roundtable
Alternatively, you can register by emailing Ramil Plata (

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