The CX Series: SaaS Leaders’ Virtual Roundtable

An exclusive virtual discussion for CX leaders in the support, marketing, and sales industry across the United States

This virtual roundtable brings together senior CX executives from leading software firms across the United States to examine how best to leverage new technology toward improving customer relationships.

Job titles include CXOs, CEOs, Presidents, Managing Directors, Heads, VPs, SVPs, AVPs, Directors of Customer Experience, Insights, or Innovation from prominent enterprises across the United States.

Attendance is by invitation only and is, of course, complimentary.

Unlocking flexibility in data-driven CX

Automated solutions allow companies to deliver consistent, high-quality customer service at scale, which could not have come at a better time. The global crisis proved just how much more efficient operations can be with clients empowered to self-serve when able and seamlessly connect to support as needed.

  • How can adopting automated systems drive better CX?
  • What other technologies and strategies help improve operational efficiency?
  • How can these CX tools be further developed in a crisis-free environment?

2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session

Ada was built by founders Mike Murchison and David Hariri, with the understanding that live agents have more to contribute in responding to frequently asked questions and appreciation of a customer-eccentric approach. 

Ada focuses on customer service that is not only authentic and simple but efficient and scalable. Thus, ultimately launching an on-demand, self-service support, with the knowledge that they could deliver a product that would offer a highly personalized and engaging opportunity for automation across the customer journey.

Thursday, 27th of May, 2021

2:00 PM EST


Hosted by:

ada, Ortus, The Ortus Club, knowledge sharing, executives, leaders

MeganThe CX Leaders’ Series