The Customer Journey Virtual Roundtable

An exclusive virtual discussion for CX leaders in the support, marketing, and sales industry across the United States, Europe, and Canada

Customer needs are constantly evolving, and digital tools are fast adapting to satisfy them. This virtual roundtable will explore these issues and more under the lens of CX leadership across industries.

Job titles include CXOs, CEOs, Presidents, Managing Directors, Heads, VPs, SVPs, AVPs, Directors of Customer Experience, Insights, or Innovation from prominent enterprises across the United States, Europe, and Canada.

Attendance is by invitation only and is, of course, complimentary.

The evolution of intuitive CX in 2021

Companies are leveraging the power of integrations to generate more valuable brand interactions across the customer journey. Through these connections, they are able to unify departments and tech stacks, creating a seamless ecosystem for their clients.

  • How are businesses responding to changing consumer preferences and new CX standards?
  • What can companies do to ensure ease of access for both specialized and non-technical staff when deploying new technologies?
  • How can end-to-end integration drive operational efficiency from a CX standpoint?

2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session

Ada was built by founders Mike Murchison and David Hariri, with the understanding that live agents have more to contribute in responding to frequently asked questions and appreciation of a customer-eccentric approach. 

Ada focuses on customer service that is not only authentic and simple but efficient and scalable. Thus, ultimately launching an on-demand, self-service support, with the knowledge that they could deliver a product that would offer a highly personalized and engaging opportunity for automation across the customer journey.

  • Director of Partner Experience at NWEA
  • Director and Head of Customer Success at Aruba Networks
  • Director and Customer Support Manager at Truckstop.com
  • Director of Commercial at Iron Mountain
  • Manager of Customer Service Support at DoorDash

Wednesday, 26th of May, 2021

2:00 PM EST


Hosted by:

ada, Ortus, The Ortus Club, knowledge sharing, executives, leaders

MeganThe Customer Journey Roundtable