The CX Leaders’ Virtual Series

An exclusive virtual discussion for CX leaders in the support, marketing, and sales industry across the United States

Join Ada, Convey, and Indigo Books for a peer-to-peer virtual discussion centered around customer experience trends. Decision-makers in leading marketing firms across the United States can expect insights and key takeaways focused on emerging solutions in the company of their senior peers.

Driving sales and customer loyalty with automated engagement and visibility solutions

From fashion to grocery to fitness equipment, consumers expect a seamless delivery experience with clear promise dates, consistent communication, and flawless execution. For retailers, ensuring a smooth and satisfactory last-mile delivery experience–the final leg of the journey where a product lands in a consumer’s hands–is now more significant than ever. These expectations produce increased pressure on customer care and ecommerce leaders to rise up to the challenge.

  • How can automated customer experiences drive results and lower cost-to-serve?
  • What are the best practices for delivering data-driven customer experiences?
  • What end-to-end visibility tools increase productivity?

11:00 am: Welcome by The Ortus Club
11:10 am: Introduction of participants and short address from Ada
11:20 am: Discussion instigated by the moderator and continued by the group
12:30 pm: End of session

Ada
Ada was built by founders Mike Murchison and David Hariri, with the understanding that live agents have more to contribute in responding to frequently asked questions and appreciation of a customer-eccentric approach. 

Ada focuses on customer service that is not only authentic and simple but efficient and scalable. Thus, ultimately launching an on-demand, self-service support, with the knowledge that they could deliver a product that would offer a highly personalized and engaging opportunity for automation across the customer journey.

 

Convey
With explosive growth in online shopping and Amazon’s market domination, brands cannot leave deliveries to chance. Convey is the market leader in Delivery Experience Management (DEM) and powers exceptional customer delivery experiences for some of the world’s most recognizable brands in retail and logistics. The company’s DEM platform combines estimated delivery date in cart, real-time visibility in-transit, post-purchase communications, and AI-driven insights to create a solution capable of perfecting last mile delivery. Founded in 2013, Convey is backed by Silverton Partners, Techstars Venture Group, RPM Ventures and based in Austin, Texas. Learn more about Convey at: www.getconvey.com.

Wednesday, 9th of June, 2021

11:00 AM EST

Attended by:
Founder at Limitless Leads
Director of Commercial at Sherwin Williams

Hosted by:

ada, Ortus, The Ortus Club, knowledge sharing, executives, leaders             

MeganThe CX Leaders’ Series