The Future of Retail Enterprise Virtual Roundtable

An exclusive virtual discussion for CX leaders in the support and marketing

Join senior executives for this exclusive virtual roundtable on “Holiday-proofing CX in enterprise retail”. The discussion is designed to be inclusive and interactive, ensuring to leverage the wealth of experience of your peers. Attendance is by invitation and is, of course, complimentary.

The future of enterprise retail: holiday-proof customer experience

Customer preferences have always been in a constant state of transformation, even prior to the global pandemic. COVID-19 served to accelerate this process, raising the potential of digital channels to keep up with demand. As inquiry volumes increase, however, especially during the holiday season, the risk of customer support failure remains ever-present.

AI-enabled automation may prove key toward the more effective management of these peaks. In addition to reducing call center traffic, leaders hope to employ solutions that will help their organizations scale while keeping customer experience at the forefront.

  • What impact is AI currently having on the quality of customer service provided?
  • In what areas of the business can automation play a significant role in improving customer service?
  • How are companies leveraging digital transformation to achieve optimal human capital?

2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session

Ada was built by founders Mike Murchison and David Hariri, with the understanding that live agents have more to contribute in responding to frequently asked questions and appreciation of a customer-eccentric approach. 

As the market leader in Automated Customer Experience (ACX), Ada personalizes engagement across the customer journey by putting AI in the hands of the people who know your business best. Ada’s AI platform, non-technical teams can create personalized interactions for the customer, ultimately reducing support costs, improving CSAT, and driving revenue for the business. Ada solves more than 80% of customer inquiries with powerful automation that frees live agents to handle the most mission critical interactions

Thursday, 29th of July, 2021

2:00 PM EST

Attended by:

CGO at Walmart México y Centroamérica
VP of Treasury Management & Venture Banking at Pacific Western Bank
Global Head of Service Excellence, Customer Success at OLX Group
Head of Sales PT, Digital, Ecommerce & Marketplaces at OLX Group
Head of Omni-channel Consumer Lending at Walmart
Manager of Customer Experience & PT at OLX Group
eCommerce Tech Lead at Eileen Fisher

Hosted by:

ada, Ortus, The Ortus Club, knowledge sharing, executives, leaders

MeganThe Future of Retail Enterprise Roundtable