Customer Centricity and Business Continuity During Crisis
The world is experiencing an unprecedented global crisis, the likes we have not seen for over a century. The Coronavirus has already dramatically disrupted our daily lives and changed the way we live, work and play.
CX leaders are faced with a whole new set of challenges and issues, some of which will need to be processed, solved and adapted very quickly in order to ensure business continuity.
- What are some of the hurdles and challenges that CX leaders are facing as a direct result of the global pandemic?
- Which measures are CX leaders implementing to overcome these challenges?
- What long-term and short-term impacts will the outbreak have on businesses and industries as a whole?