The CX Leaders’ Virtual Roundtable

An exclusive online discussion for IT & CX leaders in Australia

Hosted by Zendesk, The CX Leaders’ Virtual Roundtable offered an intimate online forum for executives responsible for IT & CX from prominent firms in Australia. 

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Time to Value: Delivering Rapid ROI in Customer Experience

With customer expectations having changed forever, organisations all over Australia and New Zealand are bracing themselves for a transformative era of CX.

Improving customer satisfaction remains a core area for business success; however, with budgets being tightened, delivering a rapid return on investment in CX initiatives will be even more important. In a fiercely competitive market, the key to a successful strategy lies in exceeding users’ expectations in a way that maximises customer acquisition, loyalty, and retention, whilst minimising cost to serve. 

  • How can businesses invest smarter in customer experience, resulting in a quicker and more precise ROI?
  • How can companies calculate the link between the experience customers have with their brands and what they end up spending?
  • What will CX look like in the future? How can businesses get ready to provide it?

2:20 pm  Guests to check-in online
2:30 pm  Welcome by The Ortus Club
2:35 pm  Introduction of participants
2:40 pm  Short address from Zendesk
2:45 pm  Discussion instigated by the moderator and continued by the group
3:45 pm  Discussion brought to a close

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide.

Wednesday, 18th of November, 2020

2:30 PM AEDT

Attended by:

CIO at Global X
COO at Open Universities Australia
CCO at eWave Commerce
CCO at SiteMinder
Head of Global Customer Success at Timely
Head of Customer Success at dotdigital
Head of Customer Success at Neto
Head of Customer Success at SafetyCulture
Head of CX & EX at eNett International
Head of Digital Projects at Beaumont Tiles
Head of Digital at GrowthOps
Head of Service Management & Digital Operations at Arq Group
Director Customer Experience at AccessEAP
Sr. Manager of CX Design at The NRMA

Hosted by:

Martie BautistaThe CX Leaders’ Roundtable