The CX Leaders’ Virtual Roundtable

An exclusive online discussion for CX & IT leaders in Thailand

Hosted by Zendesk, The CX Leaders’ Virtual Roundtable offered an intimate online forum for executives responsible for IT & CX from prominent firms in Thailand. 

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Job titles include CXOs, Presidents, Heads, Directors and VPs responsible for customer experience and IT from prominent firms in Thailand.

Attendance is by invitation only and is, of course, complimentary.

Shaping the Future of Customer Experience

Today’s aim in customer experience is no longer just to stand-out but to revolve, innovate and transform. But these 3 words are more easily said than done. Companies are now marketing to a customer that has been financially impacted by the pandemic, who wants fully digital and contactless, and whose typical daily lifestyle has transformed – at least for the time being!

As marketers emerge from this calamitous state, thoughtful digital transformation must be applied, focusing on building brand advocacy and customer loyalty. An effective combination of broad customer service expertise and deep product knowledge can help companies deliver a differentiated CX.

  • How can companies transform their CX operations and create a comprehensive and scalable digital marketing strategy to adapt to the post-COVID19 era?
  • How can marketing leaders implement digital transformation plans that fulfil customer’s high expectations?
  • What will the future of CX look like?

1:50 pm: Guests to check-in online
2:00 pm: Welcome by The Ortus Club
2:05 pm: Introduction of participants
2:10 pm: Short address from Zendesk
2:15 pm: Discussion instigated by the moderator and continued by the group
3:35 pm: End of session

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

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Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide.

Thursday, 5th of November, 2020

2:00 PM ICT

Register below to join The CX Leaders’ Virtual Roundtable

Alternatively, you can register by emailing Ashley Barba
(ashley@ortusclub.com)


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