The CX Leaders’ Virtual Roundtable

An exclusive online discussion for senior CX executives across Australia and New Zealand

This interactive discussion will tackle the challenges of maintaining a BPO/CC business amid the ever-changing work environment caused by the outbreak of COVID-19. What new technologies are being leveraged by industry leaders? What strategies are being developed to push the boundaries of remote customer service and financial sustainability? Join CX industry leaders across Australia and New Zealand to answer these questions and many more.

Job titles include COOs, CIOs, CTOs, CXOs, CCOs, VPs of Call Centre Operations, VPs of Customer Experience Strategy, VPs of Digital Experience,VPs of Operations, VPs of IT, VPs of User Experience, Heads of Customer Experiance, Directors of IT, Customer Service and other relevant directors across Australia and New Zealand.

Empowering an agile workforce in customer service

Remote working is the bedrock of BPO/CC business, and the pandemic has accelerated its adoption by other industries. Now, companies are racing to leverage cloud-based technology and other digital tools to reach consumers with the same standard of flexibility.

End-user computing is being recognised as one solution to address the growing need for modular software. In addition to integrated contact centres, it enables companies to future-proof their operations, and there are even more measures with greater potential yet to be deployed.

  • How are BPO/CC companies enabling their employees to solve complex problems?
  • How are companies managing growth that is adaptable to their requirements, agile, and built for a future-proof organisation?
  • What does the future of the BPO/CC centre look like post-COVID?

11:00 am: Introduction by Ortus Club
11:05 am: Introduction of participants
11:10 am: Short address from Google Chrome
11:15 am: Discussion instigated by the moderator and continued by the group
12:15 pm: Session ends

Google Chrome Enterprise is the business-focused solution for Chrome devices, Chrome Browser, and Chrome OS. Chrome Enterprise offers cloud-native tools, integrations with third party products, and 24/7 support for IT administrators.

Thursday, 19th of August, 2021

11:00 AM AEST


Hosted by:

MeganThe CX Leaders’ Roundtable