The CX Leaders’ Virtual Roundtable

An exclusive online discussion for CX leaders of prominent firms in Hong Kong and Indonesia

This virtual roundtable will explore innovative and effective communication methods that can be used on channels that customers use daily. Marketing and CX leaders will tackle the current customer experience and customer service challenges, such as real-time notifications and delivery updates, used by multiple sectors worldwide.

Our discussions are designed to be very inclusive and interactive, ensuring to leverage the wealth of experience from your senior peers.

Job titles include CMO, CDO, CTO, CXO, CIO, VP, Director, GM, Digital Transformation, Contact Centre Division, Customer Loyalty, Customer Engagement, CRM and other relevant executives from the marketing and CX sector in Hong Kong and Indonesia.

Attendance is by invitation only and is, of course, complimentary.

Intuitive communication: reaching your customers on their preferred channels

Communication is essential in all business areas, from client relationships and branding to productivity and efficiency, and is more important than ever in a global digital world. Thankfully, a wide range of tools have emerged to ensure effective communication with customers. Logistic alerts can be delivered in real-time, bots can be used for customer support, and communication APIs are even more sophisticated.

Companies now have endless opportunities to deliver the reliability and global reach that their customers demand. And how better to do so than on the apps, websites, and platforms they use every day? Leveraging these can be done with a few lines of code, which makes customer satisfaction and loyalty all the more accessible.

  • How do businesses reflect the communication channels that their customers use?
  • What are the key elements to an excellent customer experience in 2021?
  • What are the new trends in communication channels?

10:00 am: Welcome by The Ortus Club and short address from Twilio
10:15 am: Discussion instigated by the moderator and continued by the group
11:00 am: End of session

Thursday, 6th of May, 2021

10:00 AM HKT / 9:00 AM WIB

Hosted by:

MeganThe CX Leaders’ Roundtable