The CX Leaders’ Virtual Roundtable

An exclusive online discussion for senior CX executives within the ASEAN region

The onset of the COVID-19 pandemic has profoundly impacted the continuity of business operations, modes of working, and growth patterns. As companies worldwide adapt to a changing environment, their main focus remains on maintaining satisfactory CX standards to meet an increasingly demanding audience’s needs. Conversational AI is becoming a key driver in ensuring efficiency, building valuable customer relationships, and enabling digital experiences. This virtual roundtable brought together CX and digital leaders to explore the role of conversational AI in the BFSI space.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

The rise of conversational AI in the BFSI space

The BFSI sector has long had on its agenda to streamline and automate business processes. Offline interactions and increased customer demand for digital banking have prompted banks and financial services firms across the globe to lean towards conversational AI to make workflows more efficient. 

Conversational AI-powered solutions can help resolve the customer interaction conundrum by capitalising on three major trends: messaging apps that are now the preferred customer touchpoint, self-learning human-like bots, and the world of mass personalisation and liquid expectations.

  • What are the main challenges in the BFSI sector from both an employee and customer perspective?
  • Why is customer engagement now a key focus for the banking industry?
  • How can conversational AI help banks drive business continuity and growth?

10:00 am: Welcome by The Ortus Club
10:05 am: Introduction of participants & short address from Yellow Messenger
10:10 am: Discussion instigated by the moderator & continued by the group
11:00 am: End of session

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1:00 pm: Welcome by The Ortus Club
1:05 pm: Introduction of participants & short address from Yellow Messenger
1:10 pm: Discussion instigated by the moderator & continued by the group
2:00 pm: End of session

Yellow Messenger provides an enterprise with an AI-platform to build rich conversational experiences for customers and employees. The proprietary technology enables seamless orchestration between bots, applications, and humans; enabling enterprise-ready implementation for managing HR, Sales and Marketing, Customer Support and ITSM Automation, across industries.

Wednesday, 28th of April, 2021

10:00 AM / 1:00 PM PHT

Attended by:

Co-Founder at Fave
Co-Founder and Executive Director at iPay88
CDO at IKBZ Insurance
CDO at Faysal Bank
CDTO at Tune Protect Group
Managing Director at HSBC
Managing Director of IT at CIMB Bank
Partner of Wealth Management at St. James’s Place
VP of Program Management at Citibank
VP of Digital Solutions at Prudential Financial
VP of Digital Solutions at Prudential Financial
VP of Digital Management at Prudential Financial
VP of Consumer Marketing at Cimb
Head of Digital Partner Management at Chubb
Head of IT at ERGO Insurance
Head of S Asia Team at DBS
Head of Enterprise Technology at Standard Chartered Bank
Head of Content Design at UOB
AVP of Customer Relations at The Ascott Limited
AVP of CX Strategy at Funding Societies
Director of Creatives at Ogilvy

Hosted by:

MeganThe CX Leaders’ Roundtable