The rise of conversational AI in the BFSI space
The BFSI sector has long had on its agenda to streamline and automate business processes. Offline interactions and increased customer demand for digital banking have prompted banks and financial services firms across the globe to lean towards conversational AI to make workflows more efficient.
Conversational AI-powered solutions can help resolve the customer interaction conundrum by capitalising on three major trends: messaging apps that are now the preferred customer touchpoint, self-learning human-like bots, and the world of mass personalisation and liquid expectations.
- What are the main challenges in the BFSI sector from both an employee and customer perspective?
- Why is customer engagement now a key focus for the banking industry?
- How can conversational AI help banks drive business continuity and growth?