The CX Leaders’ Virtual Series

An exclusive virtual discussion for CX leaders in the sales industry across the United States

Hosted by Ada Support, The CX Leaders’ Virtual Series offered an intimate online forum for senior executives responsible for CX in the sales industry across the United States.  

Our discussions are designed to be very inclusive and interactive, ensuring to leverage the wealth of experience from your senior peers.

The Future of Retail: CX in 2021 and beyond

The past year has fueled innovation in customer experience. As an estimated 65% of customers will abandon a company after a negative interaction, industry leaders are taking stock of their CX goals and researching tools that can best help achieve them. 

In 2021, successful companies will rely on the intelligent automation of their contact centers designed to handle unprecedented amounts of queries while saving costs, improving CSAT, and ultimately turnout. These solutions can also empower customers by providing higher personalization and self-service options, freeing customer service agents for more valuable brainwork and human-to-human communication.

  • How can AI and automation boost CX and drive profit?
  • What innovative solutions can best speed up and simplify operations whilst dealing with unprecedented amounts of queries?
  • What changes in CX can help improve CSAT scores?

11:00 am: Welcome by The Ortus Club
11:10 am: Introduction of participants and short address from Ada
11:20 am: Discussion instigated by the moderator and continued by the group
12:30 pm: End of session

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2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session

Ada was built by founders Mike Murchison and David Hariri, with the understanding that live agents have more to contribute in responding to frequently asked questions and appreciation of a customer-eccentric approach. 

Ada focuses on customer service that is not only authentic and simple but efficient and scalable. Thus, ultimately launching an on-demand, self-service support, with the knowledge that they could deliver a product that would offer a highly personalized and engaging opportunity for automation across the customer journey.

  • CEO and Co Founder at WindowsWear
  • VP, Customer Experience at FIGS
  • VP, Product Marketing at Indow Windows
  • VP, Global Marketplace Customer Advocacy & Operational Performance at Redbubble
  • CX Director at Gympass
  • Head of Customer Support Operations Management at Azimo
  • Head of CX at OnStar Insurance

Tuesday, 13th of April, 2021

11:00 AM / 2:00 PM EST


Hosted by:

ada, Ortus, The Ortus Club, knowledge sharing, executives, leaders

MeganThe CX Leaders’ Series