The CX Leaders’ Virtual Series

An exclusive virtual discussion for CX leaders in the support, marketing, and sales industry across the United States and Europe

This virtual roundtable is bringing together senior CX executives from leading retail enterprises across the United States to explore the best new ways of creating a post-COVID organization, enabling flexibility with innovative tools toward cost-efficiency, CSAT, and turnout.

Job titles include CXOs, CEOs, Presidents, Managing Directors, Heads, VPs, SVPs, AVPs, Directors of Customer Experience, Insights, or Innovation from prominent enterprises across the United States and Europe.

Attendance is by invitation only and is, of course, complimentary.

Retail CX: new tools for new standards

Customer experience remains paramount in the worlds of eCommerce and retail enterprise. Companies are adapting with tools like AI, as growing demand and increasingly complex consumer preferences have driven the innovation of more flexible, customizable service platforms.

  • How can companies improve CX by leveraging technologies such as AI?
  • What new tools and techniques make business operations more efficient?
  • What improvements to CX can help companies achieve higher CSAT?

2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session

Ada was built by founders Mike Murchison and David Hariri, with the understanding that live agents have more to contribute in responding to frequently asked questions and appreciation of a customer-eccentric approach. 

Ada focuses on customer service that is not only authentic and simple but efficient and scalable. Thus, ultimately launching an on-demand, self-service support, with the knowledge that they could deliver a product that would offer a highly personalized and engaging opportunity for automation across the customer journey.

  • HRBP of Customer Experience at Walgreens
  • SVP of Growth & Innovations at Parts Town
  • Senior Director of Customer Advocacy at Belkin
  • Senior Director of Analytics & Strategy at PetSmart
  • Director of Accounting and Compliance at OpenLane
  • Director of Technologyat The Michaels Company
  • Senior Manager of Customer Service at Birkenstock
  • Senior Manager of Product & Technology at Office Depot
  • Senior Manager of Experience Strategy at Best Buy
  • Manager of Global Merchandising at Pandora

Wednesday, 12th of May, 2021

2:00 PM EST


Hosted by:

ada, Ortus, The Ortus Club, knowledge sharing, executives, leaders

MeganThe CX Leaders’ Series