The CXM Leaders’ Virtual Roundtable

An exclusive online discussion for CXM leaders of prominent firms in Japan

As customer needs grow increasingly complex, AI presents itself as a simple solution, bridging traditional customer engagement with modern expectations.

This virtual roundtable will bring digital transformation leaders together to examine how AI can make customer experiences more personal, authentic, and relevant on a global level. Furthermore, participants will learn how leading global brands provide context for content, collaboration for workflow and turn conversations into commerce through AI and modern customer experience management.

Our discussions are designed to be very inclusive and interactive, ensuring to leverage the wealth of experience from your senior peers.

Job titles include CIOs, CTOs, CISOs, Presidents, CEOs, Heads, VPs of IT and other relevant executives from prominent firms in Japan.

Attendance is by invitation only and is, of course, complimentary.

Unlocking the power of digital CXM for your business

Brands are defined by how they respond to consumer insights across all customer-facing functions. Customers want and expect businesses to listen to, understand, and act on what they share along their journey, which demands a human touch, at scale.

AI has emerged as an invaluable tool to address this challenge. It empowers companies to provide context for content, collaboration for workflow, and turn conversation into commerce. It elevates modern customer experience management like never before.

  • What consumer insights have helped drive the development of AI?
  • Is AI the peak of digital transformation or merely a facet of it?
  • What does the future of customer experience look like?

10:00 am: Welcome by The Ortus Club
10:10 am: Introduction of participants
10:20 am: Short address from Sprinklr
10:30 am: Discussion instigated by the moderator and continued by the group
11:15 am: End of session

Sprinklr is an American software company based in New York City that develops a SaaS customer experience management platform.

Wednesday, 12th of May, 2021

10:00 AM JST

Hosted by:

MeganThe CXM Leaders’ Roundtable