BPO and Captive Services: What makes the other better?
As a result of globalization and innovation, crossed-border operations have become easier for businesses to expand and gain a competitive edge. Captive Centers have been widely implemented by companies to grow, recruit skilled talents and maintain full control over the business process. BPOs, on the other hand, focus more on time and efficiency, giving them the authority to take over some business processes.
Being a situational decision, what would be the best course of action for businesses? We will be discussing:
- What is the main difference between traditional BPOs and Captive Services?
- How much does talent retention come into play when deciding the course of the expansion?
- Which is more scalable and sustainable? Why?
11:30 am: Arrival and coffee/tea reception
12:00 pm: Welcoming and opening address
12:10 pm: Panel discussion on “BPO and Captive Services: What makes the other better?” initiated by the moderator and continued by the panelists
1:00 pm: Lunch is served as the discussion is brought to a close
1:45 pm: Change of seats before dessert
Overseas Passenger Terminal, Hickson Rd, The Rocks NSW 2000, Australia
Partner at Blenheim Partners
Managing Director at Development Finance Partners
CEO at REBORN
Founding Partner at Sitback Solutions
Founder and CEO at Sound Scouts
Founder and CEO at Leezair
Board Member at Spriggy
Co-Founder at Gomeeki
CEO at Guihen Jones
COO at Online Marketing Gurus
Founder and CEO at Style Atlas
Co-Founder and Joint CEO at Ordermentum
COO at QBE
Co-Founder and Chief Data Officer at Wattblock
COO and Co-Founder at HIVERY
Co-Founder at HIVERY
Co-Founder and CTO at Switch Media
COO and Co-Founder at Switch Media
CEO at One Green Bean
Co-Founder and Group Client Services Director at Gruden
CEO and Founder at Productify
Client Director of Taxation at Bentleys NSW
Co-Founder and Executive Creative Director at JimJam Ideas
Founding Director and CEO at HIVERY
Co-Founder and CEO at Spares Box
Partner of Digital Services at PwC
Partner at EY