The Evolution of Customer Experience Virtual Roundtable

An exclusive online discussion for CX leaders from various sectors in Australia and New Zealand

Join senior executives in the ANZ region for this exclusive virtual roundtable on ‘Delivering efficient and effective CX across ANZ government’. The discussion is designed to be inclusive and interactive, ensuring to leverage the wealth of experience of your peers. Attendance is by invitation and is, of course, complimentary.

Delivering efficient and effective CX across ANZ Government

Citizens today are looking for speed, convenience, empathy, and a personalised approach. Not only did a global pandemic transform the way people live and work, but economic and social disruptions forced them to re-examine their values and what they expect from the agencies with whom they interact.

Although improving customer satisfaction remains a core area for business success, how does this translate into government organisations, especially those with a monopoly on services? Are business measurements relevant for government agencies, and if not, should they be?

  • Are SLAs relevant for monopoly services, and does adherence still play a part in successful customer journeys?
  • How do leaders measure the commercial or political value of offering excellent customer service, rather than adequate customer service?
  • What are organisations doing to improve efficiency and effectiveness, even during periods of change or challenge? What role does technology play?

2:30 pm: Welcome by The Ortus Club
2:35 pm: Introduction of participants
2:40 pm: Short address from Zendesk
2:45 pm: Discussion instigated by the moderator and continued by the group
3:35 pm: End of session

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide.

Wednesday, 28th of July, 2021

2:30 PM AEST

Attended by:

CEO at NSW Jewish Board of Deputies
CCO at Ministry for Primary Industries
COO at Victorian Ombudsman
COO at Australian Music Examinations Board
Head of Customer Experience at Lake Macquarie City Council
Director at Australian Department of Health
Director of Transformation & Support Services at NSW Department of Education
Director of Program Management at Department of Home Affairs
Principal Director of Compliance Testing & Intervention at Department of Agriculture, Water and the Environment
Associate Director of IT at NSW Treasury
GM at Mildura Rural City Council

Hosted by:

MeganThe Evolution of Customer Experience Roundtable