The Evolution of Customer Experience Virtual Roundtable

An exclusive online discussion for CX leaders from retail sectors in Hong Kong and Singapore

In this interactive discussion, retail experts from across the APAC region will revise the effects that innovative technologies have had on business performance and share their thoughts on top CX trends and the future of the retail industry.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Job titles include General Managers, Directors, SVPs VPs, Heads, COOs, CCOs, CTOs, CDOs, CXOs, COOs, CCOs, CTOs, CDOs, CXOs and SVPs responsible for Operations, Technology, Digital, Digital Transformation, Customer Service and Customer Experience Leaders in Hong Kong and Singapore.

Attendance is by invitation only and is, of course, complimentary.

Future of retail CX: services are the new experience

The future of retail has descended upon the industry in an array of compressed timelines for digital transformation. While technology will be a key element to strive forward, retailers have to be poised, ready, and empathetic to meet the new challenges of shopping in-person, digitally, or through a combination of both.

As conversational experience enters the picture, consumers’ expectations of having a simple interaction are now being elevated into creating meaningful customer conversations through an omnichannel experience.

  • How is conversational CX leading the future of the retail industry?
  • How do companies balance the customer engagement between online and offline in adapting to new behaviours?
  • What are the major CX investment priorities for retailers to survive, sustain, and strive toward in the near future?

3:00 pm: Ortus Master of Ceremonies to make introductions
3:10 pm: Short Introduction by Zendesk
3:25 pm: Discussion instigated by the moderator and continued by the group
4:30 pm: End of session

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide.

  • CEO at QNET
  • COO at Lane Crawford
  • Managing Director at BLANCO
  • Global Digital Product Owner, Beauty Technology at Unilever
  • Head of Integrated Marketing Communications at QNET
  • Director of Function Technology Lead at The Estée Lauder
  • Digital and Media Transformation at The HEINEKEN Company

Tuesday, 18th of May, 2021

3:00 PM HKT


Hosted by:

Hoomehr KzThe Evolution of Customer Experience Roundtable