Future of Customer Experience within Retail and eCommerce – Virtual Roundtable

An online discussion for customer experience professionals within retail and online commerce

This discussion is for professionals who are responsible for improving their customer experience, predominantly within the retail and eCommerce industry.

We will be discussing the effects that innovative technologies have on customer experience and how expectations are chainging.

This discussion is for all those who are looking to explore what the future of customer experience looks like within eCommerce and retail.

Predominantly guests are from the Asia Pacific region.

Future of retail CX: Services are the New Experience

The future of retail has descended upon the industry in an array of compressed timelines for digital transformation. While technology will be a key element to strive forward, retailers have to be poised, ready, and empathetic to meet the new challenges of shopping in-person, digitally, or through a combination of both.

As conversational experience enters the picture, consumers’ expectations of having a simple interaction are now being elevated into creating meaningful customer conversations through an omnichannel experience.

  • How is conversational CX leading the future of the retail industry?
  • How do companies balance the customer engagement between online and offline in adapting to new behaviors?
  • What are the major CX investment priorities for retailers to survive, sustain, and strive toward in the near future?

3:00 pm: Ortus Master of Ceremonies to make introductions
3:10 pm: Short Introduction by Zendesk
3:25 pm: Discussion instigated by the moderator and continued by the group
4:30 pm: End of session

  • COO at Lane Crawford
  • Managing Director at Blanco
  • Global Digital Product Director at Unilever
  • CDO at DKSH
  • Managing Director at Swarovski
  • Founder at Nature Things
  • + other retail and eCommerce leaders looking to explore the future of CX

Tuesday, 18th of May, 2021

3:00 PM HKT


Hosted by:

Info OrtusThe Evolution of Customer Experience Roundtable