The Finance & Insurance Leaders Breakfast

An exclusive breakfast discussion for C-level Executives, Senior Finance and Digital Leaders of innovative brands in Singapore

The Evolution of CX Within the Financial and Insurance Sectors

Consumer behavior is rapidly evolving away from traditional sales channels with customers demanding Amazon-like buying experiences, Apple-like physical store experiences and WeChat-like ubiquity. From buying a house to saving for retirement or shopping online, customers provide their financial providers with a treasure trove of information that can be leveraged to improve how you engage with them at all stages of the customer journey.

We discussed:

  • Why has customer experience become the key competitive battleground in FSI (financial services, banking, insurance)?
  • How can you transform your current data chaos into actionable customer insight?
  • What are the best practices for combining data governance, single customer view and next-generation analytics to create true customer intelligence?

7:30 am: Arrival of guests and registration
8:00 am: Introduction by Ortus and short address from Informatica
8:15 am: Discussion instigated by the moderator and continued by the group
9:00 am: Discussion brought to a close, guests are encouraged to continue networking.

Fairmont Hotel
80 Bras Basah Rd, Singapore

Tuesday, 3rd of December 2019

The Fairmont Hotel, Singapore

Attended by: 

Regional CEO APAC at NORD/LB
CDO at DirectAsia
CIO at EpicQuant
CSO at Aviva
Managing Director & Head of Private Banking at VP Bank AG
Global Head of Digital Channels & Managing Director, Platforms & Data at Standard Chartered Bank
Head of Analytics & Data Services at BNP Paribas
Head of Data & Analytics at Credit Agricole
Head of Finance, Operations & Technology at Citi
Head of Fixed Income at Bank of Singapore
Head of Post Trade Technology at Deutsche Bank
Head of Risk Reporting at Citi
Head of Technology Transformation & Strategy at AIG
Head of Digital Ecosystems at DBS Bank
Independent Director & Chairman of Audit and Risk Committee at Sunseap Group
Senior Director at DBS Bank
VP, Digital Transformation at OCBC
VP, Cybersecurity Intelligence Group at J.P. Morgan

Hosted by:

MicaelaThe Finance and Insurance Leaders Breakfast