The Evolution of CX Within the Financial and Insurance Sectors
Consumer behavior is rapidly evolving away from traditional sales channels with customers demanding Amazon-like buying experiences, Apple-like physical store experiences and WeChat-like ubiquity. From buying a house to saving for retirement or shopping online, customers provide their financial providers with a treasure trove of information that can be leveraged to improve how you engage with them at all stages of the customer journey.
- Why has customer experience become the key competitive battleground in FSI (financial services, banking, insurance)?
- How can you transform your current data chaos into actionable customer insight?
- What are the best practices for combining data governance, single customer view and next-generation analytics to create true customer intelligence?
7:30 am: Arrival of guests and registration
8:00 am: Introduction by Ortus and short address from Informatica
8:15 am: Discussion instigated by the moderator and continued by the group
9:00 am: Discussion brought to a close, guests are encouraged to continue networking.
80 Bras Basah Rd, Singapore
Regional CEO APAC at NORD/LB
CDO at DirectAsia
CIO at EpicQuant
CSO at Aviva
CTO at APEX
Managing Director & Head of Private Banking at VP Bank AG
Global Head of Digital Channels & Managing Director, Platforms & Data at Standard Chartered Bank
Head of Analytics & Data Services at BNP Paribas
Head of Data & Analytics at Credit Agricole
Head of Finance, Operations & Technology at Citi
Head of Fixed Income at Bank of Singapore
Head of Post Trade Technology at Deutsche Bank
Head of Risk Reporting at Citi
Head of Technology Transformation & Strategy at AIG
Head of Digital Ecosystems at DBS Bank
Independent Director & Chairman of Audit and Risk Committee at Sunseap Group
Senior Director at DBS Bank
VP, Digital Transformation at OCBC
VP, Cybersecurity Intelligence Group at J.P. Morgan