The FSI Leaders’ Virtual Roundtable

An invitation-only discussion for leaders within Financial Services across Asia Pacific

This virtual roundtable will explore best practices and common challenges from CX leaders on their journey to delivering breakaway CX. Senior executives will be joined by Riccardo Pasto, a Senior Analyst from Forrester, who will draw upon research including “How Australian financial services firms won or improved at CX in 2020”, “How US companies improved their CX index scores”, and “2020 and customer service shines through the crisis.”

Job titles include CXOs, VPs and other relevant executives responsible for overseeing Customer Experience and Digital Transformation across Asia Pacific.

Attendance is by invitation only and is, of course, complimentary.

Improving CX in 2021: 3 requisites for APAC financial services firms

COVID-19 stress-tested the robustness of APAC banks’ governance structures, crisis management plans, as well as adaptability to customer expectations. Forrester’s CX Index results show how APAC financial services firms have quickly adapted their CX in response. Still, it has not been enough to move the needle beyond just meeting customer expectations.

Moderated by Riccardo Pasto—an expert in CX with more than 15 years of research and consulting experience throughout Asia-Pacific—this discussion will focus on best practices and common challenges garnered from CX leaders and exclusive research.

  • How can new ways of working, collaboration, and CX skills be fostered across an organisation?
  • How do companies unlock customer insights to drive action and boost empathy for their customers?
  • How can technology be leveraged to better serve customers across touchpoints and at time of need?

11:30 am: Welcoming and opening address by Ortus
11:35 am: Short introduction by Sprinklr
11:45 am: Presentation by Riccardo Pasto – Senior Analyst from Forrester
12:05 pm: Discussion instigated by the moderator and continued by the group
12:30 pm: Discussion closed by moderator, end of session

Sprinklr is the world’s leading Customer Experience Management (CXM) platform. We help organisations listen to customers, learn from them and take action to make that customer happier. Sprinklr works with the world’s most valuable companies including L’Oréal, McDonald’s, and Microsoft. Sprinklr is headquartered in New York City with offices in 8 countries across Asia Pacific. For more information, visit or chat with us @Sprinklr.

Thursday, 10th of June, 2021

11:30 AM SGT

Hosted by:

MeganThe FSI Leaders’ Roundtable