The FSI Trends Roundtable

An exclusive discussion for senior CX and marketing executives of prominent FSI firms in Singapore

This exclusive roundtable hosted by Qualtrics, will explore the latest trends driving the financial services industry in the region. Senior executives from across the FSI industry in Singapore will have the opportunity to share insights and experiences while drawing upon new research on what is driving great experiences in the new normal.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Chief Customer Officer, Chief Marketing Officer, Chief Operating Officer, Chief Digital Officer, Chief Distribution Officer, Head of Customer Experience and other relevant executives from the financial services and insurance sector across Singapore.

Attendance is by invitation only and is, of course, complimentary.

FSI trends in Southeast Asia: what’s driving great experiences in the new normal?

As customers and employees emerge from the pandemic, financial service organisations across Southeast Asia are tasked with rewriting the playbook for the way people bank and invest. From understanding how individuals choose to bank, their changing expectations from their insurance providers, what’s impacting consumer spending habits, and enabling teams to securely access data remotely, this unprecedented shift requires the industry to rethink and redesign each of the experiences it delivers.

  • What are the most significant shifts in consumer expectations and behaviours? How is customer experience being tailored at scale?
  • How are companies driving a culture of customer centricity in this new environment?
  • What can companies do to continually improve the experiences they deliver based on consumer expectations?

10:00 am: Arrival of guests
10:30 am: Welcoming and opening address by Ortus
10:40 am: Short address and Presentation from Qualtrics
11:00 am: Discussion instigated by the moderator and continued by the group
12:00 pm: Discussion ends and Lunch
1:00 pm: Guests normally start leaving

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organisations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organisations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.

Grand Hyatt Singapore
10 Scotts Rd, Singapore 228211


The Ortus Club has adapted its physical events to continue knowledge-sharing in the “new normal”. We will be creating the same valuable conversations in an even more exclusive space, following safety and health protocols along with social distancing arrangements.

Wednesday, 28th of July, 2021

10:00 AM SGT


Hosted by:

MeganThe FSI Trends Roundtable