Age of Intent: Keeping things human with AI
In the past few years, CX has moved from being theoretical to an actual discipline thanks to AI. Now, it’s time to push forward to the future and redefine the customer experience by integrating human intelligence with artificial intelligence to create the perfect customer experience.
We will be discussing:
- Where to place your technology bets in 2019?
- What are the adoption rates for AI-based chatbots in the enterprise market?
- What poor implementations of chatbots means for consumers?
- Why messaging apps will dominate the channel for millennials?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
615 S. Lamar, Austin, TX 78704, USA
Market President (Austin) at Capital One
Head of Service Operations Strategy at Farmers Insurance
Head of User Experience Research at Rackspace
Head of Strategy & Planning at TTEC
VP of Customer Support, Audit & Process Improvement at McKesson
VP of Business Transformation and Customer Experience at Dell
VP of Sales, Global Trust & Safety at PWC
Marketing Director of Acquisition and Engagement at Charles Schwab
Director of Data & Analytics Technology at Charles Schwab
Director of Crosswalk & Audit Support at Macro Helix
Director of Customer Advocacy at Hitachi Vantara
Director of Product Support at Macro Helix
Director of Online Customer Quality at Dell
Director of Access & Patient Support at Cardinal Health
Director of Communications at Rush Enterprises
Director of Product Design at The Knot Worldwide
Design Director at Procore Technologies
Principal Customer Success Manager at GE Digital