Age of Intent: Keeping things human with AI
In the past few years, CX has moved from being theoretical to an actual discipline thanks to AI. Now, it’s time to push forward to the future and redefine the customer experience by integrating human intelligence with artificial intelligence to create the perfect customer experience.
We will be discussing:
- Where to place your technology bets in 2019?
- What are the adoption rates for AI-based chatbots in the enterprise market?
- What poor implementations of chatbots means for consumers?
- Why messaging apps will dominate the channel for millennials?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
615 S. Lamar, Austin, TX 78704, USA
Market President (Austin) of Capital One
Head, Service Operations Strategy of Farmers Insurance
Head, User Experience Research of Rackspace
Head, Strategy & Planning of TTEC
Vice President, Customer Support, Audit & Process Improvement of McKesson
Vice President, Business Transformation and Customer Experience of Dell
Vice President, Sales, Global Trust & Safety of PWC
Marketing Director, Acquisition and Engagement of Charles Schwab
Director, Data & Analytics Technology of Charles Schwab
Director, Crosswalk & Audit Support of Macro Helix
Director, Customer Advocacy of Hitachi Vantara
Director, Product Support of Macro Helix
Director, Online Customer Quality of Dell
Director, Access & Patient Support of Cardinal Health
Director, Communications of Rush Enterprises
Director, Product Design of The Knot Worldwide
Design Director of Procore Technologies
Principal Customer Success Manager of GE Digital