Messaging: The Future of Customer Experience
Customers clearly value the convenience of messaging apps and expect to be able to contact a business with the same ease and speed as they would when messaging a friend. The pressure is high for CX teams as brands keep getting compared to whatever experience the customer had with the last brand they interacted with.
The growth of AI chatbots, voice-activated assistants and messaging apps are just three of the trends driving the future of good customer experience, a future that’s much closer than we think. But are companies ready for these conversations?
- Why is customer engagement set to become more conversational, rather than transactional?
- How do organizations converse with their customers?
- What are the benefits of embedding AI in customer experience?
- What messaging apps should be a priority for your business?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 247.ai
7:10 pm: Discussion instigated by the moderator and continued by the group – Messaging: The Future of Customer Experience.
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
The Capital Grille
201 N Tryon St, Charlotte, NC 28202, United States
Calvin is the CEO, Chief Experience Officer and Iconicity Enthusiast for ICONIC Presentations, LLC. Calvin specializes in delivering high-energy, customized keynote presentations for organizations that desire to reach or maintain ICONIC status. Calvin focuses on delivering the perfect blend of business concepts, story-telling and music themes to bring home an impactful message that touches both the heads and hearts of his audiences.
CXO at Apex Systems and Director of Experience Design, Innovation & AI at Fulton Mecklenburg
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SVP of Retail Strategy at Bank of America
SVP of Consumer & Small Business, Social Media at Bank of America
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Lead Design Engineer at Duke Energy Corporation