The Future of CX Dinner Series

An exclusive dinner discussion for executive decision-makers responsible for CX, AI, and IT from prominent firms in Ohio

Age of Intent: Keeping Things Human with AI


In the past few years, CX has moved from being theoretical to an actual discipline thanks to AI. Now, it’s time to push forward to the future and redefine the customer experience by integrating human intelligence with artificial intelligence to create the perfect customer experience.

We will be discussing:

  • Where to place your technology bets in 2019?
  • What are the adoption rates for AI-based chatbots in the enterprise market?
  • What poor implementations of chatbots means for consumers?
  • Why messaging apps will dominate the channel for millennials?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Mitchell’s Steakhouse Downtown
45 N 3rd St, Columbus, OH 43215, USA

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Thursday, 26th of September 2019

The Vault Room, Mitchell’s Steakhouse Downtown

Attended by:

Global Chief Technology Officer (CTO), Industry Platforms of IBM
Chief Information Officer, Research & Innovation of Nationwide Childrens Hospital
Senior Vice President, Consumer Health, Managed Care, Customer Solutions & Marketing of Cardinal Health
Senior Vice President of Community Choice Financial, Inc.
Vice President, Customer Service of Root Insurance
Vice President & Chief Customer Advocate of Nationwide Insurance
Assistant Vice President, IT Strategy & Innovation of Nationwide
Senior Director, Commercial Technologies of Cardinal Health
Director, Claims of Root Insurance
Director, Commercial Lines Product Innovation of Motorists Insurance Group
Director (Senior Consultant), Business Transformation Office of Nationwide
Senior Manager, Customer Innovation of Safelite Autoglass
Analytics Product Owner of Worthington Industries
UX Lead of NetJets

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