The Future of CX Dinner Series

An exclusive dinner discussion for executive decision-makers responsible for CX, AI, and IT from prominent firms in Ohio

Hosted by [24], The Future of CX Discussion Series is set up to offer a relaxed and intimate forum for decision-makers responsible for CX, AI, and IT of prominent firms in Ohio to discuss, debate and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussion abide by Chatham House Rule.

Executive decision-makers responsible for CX, AI, Digital Transformation, Information Services, Technology, Operations, Innovtion etc. of prominent firms in Ohio.

Attendance is by invitation only and is complimentary for those invited.

Age of Intent: Keeping Things Human with AI


In the past few years, CX has moved from being theoretical to an actual discipline thanks to AI. Now, it’s time to push forward to the future and redefine the customer experience by integrating human intelligence with artificial intelligence to create the perfect customer experience.

We will be discussing:

  • Where to place your technology bets in 2019?
  • What are the adoption rates for AI-based chatbots in the enterprise market?
  • What poor implementations of chatbots means for consumers?
  • Why messaging apps will dominate the channel for millennials?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Mitchell’s Steakhouse Downtown 

45 N 3rd St, Columbus, OH 43215, USA

Image result for mitchell's steakhouse

The Ortus CX Global Leaders Network is dedicated to CX leaders and other relevant senior peers. We create a forum in which CX leaders and relevant executives share knowledge and experiences on common business challenges and issues.

The Network has run similar discussion worldwide in cities such as New York, London, Hong Kong, Dubai and others.

The Ortus CX Global Leaders Network is powered by The Ortus Club.

  • SVP of Innovation and Technology at AEP
  • SVP of Consumer Health, Managed Care, Customer Solutions & Marketing at Cardinal Health
  • VP of Customer Service at Root Insurance
  • VP of Consumer Segment & Customer Experience Leader at Huntington National Bank
  • VP of IT at NetJets
  • AVP of IT Strategy & Innovation at Nationwide Insurance
  • AVP of Internet Solutions & Mobile at Nationwide Insurance
  • Sr. Director of CX at SafeAuto
  • Sr. Director, Commercial Technologies at Cardinal Health
  • Director of Customer Experience & Product Management at EXPRESS
  • other senior executives

Thursday, 26th of September 2019

The Vault Room, Mitchell’s Steakhouse Downtown

Apply to attend The Future of CX Dinner Discussion.

Hosted by: