Messaging: The Future of Customer Experience
Customers clearly value the convenience of messaging apps and expect to be able to contact a business with the same ease and speed as they would when messaging a friend. The pressure is high for CX teams as brands keep getting compared to whatever experience the customer had with the last brand they interacted with.
The growth of AI chatbots, voice-activated assistants and messaging apps are just three of the trends driving the future of good customer experience, a future that’s much closer than we think. But are companies ready for these conversations?
- Why is customer engagement set to become more conversational, rather than transactional?
- How do organizations converse with their customers?
- What are the benefits of embedding AI in customer experience?
- What messaging apps should be a priority for your business?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 247.ai
7:10 pm: Discussion instigated by the moderator and continued by the group – Messaging: The Future of Customer Experience.
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Chihuly Garden and Glass
Arbor at Collections Café
305 Harrison St, Seattle, WA 98109, United States
CCO at Adnet Global
CTO, Cross-Industry at Microsoft
CMO at Shari’s Management Corporation
Country Manager at Baufest
VP of Sales and Service at Blue Nile
VP of Analytics and Insights Starbucks
Head of User Experience, Selling Partner Services at Amazon
Head of CX at Google
Head of Global Field Marketing at SAP Customer Experience
Head of Marketing, Domains at Google
Head of Marketing, Amazon Game Studios at Amazon
Head of Design at Boundless Immigration
Senior Director of Product Information at DocuSign
Senior Program Director, Consulting and System Integration at Ericsson
Director of IS Customer Experience Enhancement at Providence Health & Services
Director of Books Shopping Experience at Amazon
Director of Content Strategy & Storytelling at Providence Health & Services
Director of Digital Experiences Team at REI
Director of Digital Product Design at Nike
Director of Experiences at REI
Director of Customer Engagement Programs at American Express
Senior Marketing Manager at Marriott
Manager of Experience Design, Connections at Zillow Group
Principal User Experience (UX) Designer at VMware
Consultant at Tier Zero Agency