Age of Intent: Keeping Things Human with AI
In the past few years, CX has moved from being theoretical to an actual discipline thanks to AI. Now, it’s time to push forward to the future and redefine the customer experience by integrating human intelligence with artificial intelligence to create the perfect customer experience.
We will be discussing:
- Where to place your technology bets in 2019?
- What are the adoption rates for AI-based chatbots in the enterprise market?
- What poor implementations of chatbots means for consumers?
- Why messaging apps will dominate the channel for millennials?
Stephan Sigaud, EVP Marketing & Development at Phase 5
Stephan has 20+ years of experience in Customer Satisfaction, Loyalty and Experience research and strategy. He has held CX practice leadership roles for major global research firms as well as strategy consulting roles with several technology firms in the VOC software space. In the past 25 years Stephan has led seminars and given presentations on Customer Experience in all major regions of the world.
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
The East Room
35 Tank House Lane, Toronto, ON M5A 3C4, Canada
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