The Future of CX Dinner Series

An exclusive dinner discussion for C-level executives and decision-makers responsible for Customer Experience from prominent firms in Toronto, Canada

Age of Intent: Keeping Things Human with AI

In the past few years, CX has moved from being theoretical to an actual discipline thanks to AI. Now, it’s time to push forward to the future and redefine the customer experience by integrating human intelligence with artificial intelligence to create the perfect customer experience.

We will be discussing:

  • Where to place your technology bets in 2019?
  • What are the adoption rates for AI-based chatbots in the enterprise market?
  • What poor implementations of chatbots means for consumers?
  • Why messaging apps will dominate the channel for millennials?

Stephan Sigaud, EVP Marketing & Development at Phase 5

Stephan has 20+ years of experience in Customer Satisfaction, Loyalty and Experience research and strategy.  He has held CX practice leadership roles for major global research firms as well as strategy consulting roles with several technology firms in the VOC software space. In the past 25 years Stephan has led seminars and given presentations on Customer Experience in all major regions of the world.

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Cluny Bistro
The East Room
35 Tank House Lane, Toronto, ON M5A 3C4, Canada

Tuesday, 24th of September 2019

Cluny Bistro, Toronto

Attended by:

Managing Director and Head, Wealth Digitisation, Robotics, and Process Transformation of BMO Financial Group
Chief Operating Officer of BMO Financial Group
Chief Product Owner, Digital Sales Platforms & Capabilities of TD Bank
Executive Vice President and Chief Strategy Officer of DLT Labs
Vice President, Product and Technology, TEMS Division of Finastra
Vice President,  Finance of Finastra
Vice President of Finastra
Assistant Vice President, Digital Innovation for Risk Management of Sun Life Financial
Head, Payment & Cards Control of BMO Financial Group
Head, Sales and Service, North American Contact Centers of BMO Financial Group
Director, Retail Products, Customer Engagement and Retention of Scotiabank
Director of Digital of TD Bank
Director, Transformation, Global Procurement Solutions and Services of Royal Bank of Canada
Director, Strategic Initiatives of Sun Life Financial
Senior Manager, Digital Content Strategy of BMO Financial Group
Senior Manager, Customer Experience Strategy Initiatives of TD Bank
Principle Research Engineer of McMaster University

Hosted by:

Nathalie OnaThe Future of CX Dinner Series