The Future of Customer Experience Dinner

An exclusive dinner discussion for executives responsible for customer experience within the consumer facing sectors in New York

Hosted by [24], The Future of Customer Experience Dinner is set up to offer a relaxed and intimate forum for senior executives responsible for improving the customer experience within New York consumer facing companies. Over dinner, we will be discussing and debating how what impacts messaging has on customer experience and how the industry is dealing with the shifting consumer expectations.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussions abide by the Chatham House Rule.

C-levels, Heads, Directors and other executives responsible for improving customer experience within consumer facing companies located in New York.

Attendance is by invitation only and is complimentary for those invited.

Messaging: The Future of Customer Experience

Customers clearly value the convenience of messaging apps and expect to be able to contact a business with the same ease and speed as they would when messaging a friend. The pressure is high for CX teams as brands keep getting compared to whatever experience the customer had with the last brand they interacted with.

The growth of AI chatbots, voice-activated assistants and messaging apps are just three of the trends driving the future of good customer experience, a future that’s much closer than we think. But are companies ready for these conversations?

Other key points to discuss:

  • Why is customer engagement set to become more conversational, rather than transactional?
  • How do organizations converse with their customers?
  • What are the benefits of embedding AI in customer experience?
  • What messaging apps should be a priority for your business?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from
7:10 pm: Discussion instigated by the moderator and continued by the group – Messaging: The Future of Customer Experience.
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

43 East 19th Street, New York, NY 10003

Wednesday, 29th of January 2020

CRAFT, New York City

Apply to attend The Future of Customer Experience Dinner.
Alternatively, you can register by emailing Ashley Barba (

Hosted by: