Remote Care Roundtable: Delivering Connected Care at Home


MAY 13th, 2021

2:00 PM – 3:00 PM


Hosted By:

microsoft, Digital, business, executives, IT, technology




What digital transformation is needed to create patient-centered healthcare? Senior executives responsible for patient experience, remote care, innovation, field services, and clinical operations will have the opportunity to explore potential solutions over an interactive discussion.

This event is part of a special Café Series, which, in addition to delivering an engaging discussion on hard-hitting topics, also provides a complimentary metal coffee tumbler, artisan coffee, and virtual entertainment.

Creating patient-centered healthcare experiences

Leading healthcare organizations are becoming collaborative partners in creating—not just providing—experiences focused on patient-centered care. They are working with healthcare consumers themselves to deliver the right care at the right time with new hybrid service options in-facility, online, and at home.

To adapt, healthcare providers need to redesign care experiences with new models that amplify personalization and enable control of care to the consumer, focusing on convenience. Taking care home requires a wide range of connected data and services to offer a truly integrated experience.

  • What data needs to be connected to enable healthcare organizations to monitor and even predict patient service needs?
  • What is required to deliver consumer apps that can guide patients through their care journey, providing access to easily consumable data?
  • What tools can enable clinicians to provide personalized care in the new hybrid service models?
  • What integration to the call center is needed to monitor and respond to remote care needs?

Experts include: CMIOs, CNIOs, Sr. Directors of Marketing, Patient Experience, Informatics, Innovations & Clinical Operations, and other senior decision-makers responsible for overseeing “Member engagement” vs “Patient engagement”, Marketing & Member Services, Member Operations, Member Engagement, Member Experience Titles, Customer Engagement, and CRM.

 S P E A K E R S

Shawn Remacle
US Provider CIO

Christiana Voelker
Health Patient Experience Lead


Woody Walker
Health Liaison | Moderator


2:00 PM: Guest Login

2:05 PM: Introduction and Welcome Remarks

2:10 PM: Delivering Connected Care at Home

2:50 PM: Closing remarks

3:00 PM: End of session


Chief Innovation and Quality Officer at The Ottawa Hospital

Vice President Clinical Operations at Visiting Nurse Service of New York

VP of CRM & Marketing Operations at Humana

VP at RWJBarnabas Health

Director of IT at Alberta Health Services

Director Of Information Services at AmeriHealth Caritas

Director of Digital Product at Horizon Blue Cross Blue Shield

Director of Strategic Initiatives at Horizon Blue Cross Blue Shield

Director of Operations at Mount Sinai Health System

Director of Patient Care Resources at Parkview Health

JamieThe Healthcare Café Series